Housing Assistant (part-time)

hireful; Abingdon; Hybrid; GBP 28,000; Part time

Job summary

An established industry player is seeking a dedicated Housing Assistant to join their dynamic team. This part-time role offers a flexible working environment focused on outcomes rather than location. As a Housing Assistant, you will play a crucial role in supporting individuals in housing need, ensuring efficient service delivery while maintaining high standards of customer care. You will engage with diverse clients, process applications, and uphold confidentiality. This position not only offers competitive benefits, including generous annual leave and a supportive work culture, but also provides opportunities for personal and professional growth. If you are passionate about making a difference in your community, this role is perfect for you.

Benefits

25 days annual leave

Flexible working hours

Career average pension scheme

Health and wellbeing support

Volunteer days

Cyclescheme for bike purchase

Salary pay awards

Qualifications

• Experience dealing with vulnerable and distressed individuals.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist in processing housing register applications and maintaining records.
• Answer basic telephone enquiries and handle routine correspondence.

Skills

Customer Service

IT Skills (Email, Word, Excel)

Interpersonal Skills

Confidentiality Understanding

Teamwork

Communication Skills

Driving License

Education

5 GCSEs at grades A – C

Job description

Housing Assistant (part-time)

Location: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work.
Salary and grade: £27,714 per annum Grade 3 (pro rata salary £13,857)
Contract Type: Fixed term contract until 31 March 2026
Hours per week: Part time, 18.5 hours per week

Closing Date: 9 May 2025 (midnight)
Interviews: 15 May 2025

About the role and what we’re looking for

The aim of the Housing Needs team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

The Housing Assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by:

• answering basic telephone enquiries and dealing with routine correspondence
• assisting in processing housing register applications and maintaining the Council’s housing register
• ensuring that customer care, Best Value and best practice are given priority
• processing invoices and dealing with enquiries relating to payments and bills
• ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed
• assisting in the preparation and presentation of statistics, reports and other documentation as required
• ordering stationery and equipment as required
• making bookings for meetings or other events and taking minutes of meetings
• developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate
• assisting with project work as required
• attending and participating in meetings and training events as required
• playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed
• undertaking any other duties relating to the work of the team as required

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

About you

Your essential skills, knowledge and experience

• experience of dealing with vulnerable, and in some cases distressed people
• experience of face to face contact with customers
• ability to use IT systems, such as email, word and excel…
• knowledge of advice and support services likely to be relevant to the team’s customers
• good oral and written communication skills
• good interpersonal skills
• understanding of confidentiality
• experience of working well in a team
• full driving license and use of a car insured for business use

Your essential qualifications

• 5 GCSE’s at grades A – C, or equivalent level of qualification

If you have the following experience or qualifications – it’s a bonus

• knowledge of tenancy law and housing legislation
• knowledge of welfare rights
• knowledge of data protection legislation
• familiarity with the Districts
• experience of working in local government
• experience of working in social housing

The benefits we offer

• A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
• Flexible working and annualised hours – a flexible approach to work that our employees love!
• Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
• A generous career average pension scheme which includes life insurance of three times your salary
• The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!
• Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)
• We give you two days per year to volunteer within the local community.
• A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.

We look forward to hearing from you.

You may also have experience in the following: Housing Officer, Housing Administrator, Housing Admin, Admin, Customer Service Advisor, Social Housing, Administration Assistant, Community Development, Vulnerable People, Supported Housing, Service Delivery, Housing Management, Supported Living, Sheltered Housing, Housing Assistant, etc

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