Housing Assistant

House Recruiting; Chelmsford; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A well-established Property & Block Management company seeks a Housing Assistant to support daily operations for the Property Manager. This role involves administrative and customer-facing tasks with responsibilities including managing repair cases and fostering positive relationships with residents. The position is fully remote with occasional site visits, offering a competitive salary and the chance to work within a dynamic Affordable Housing team.

Qualifications

• Experience in Affordable Housing in lettings and property management.
• Ability to perform a range of administrative tasks.
• Good customer service skills.

Responsibilities

• Assist the Property Manager with administration tasks.
• Manage customer queries effectively.
• Lead on void process and property advertising.

Skills

Customer service

Proactive work

Housing management

Job description

• Housing Assistant
• Up to 28,000 Basic
• Fully Remote with the occasional site visit
• Monday - Friday, 9-5:30pm

Our client is a well established, Property & Block Management company who are looking to recruit an Assistant Property Manager to provide day to day support for the Property Manager.

This is a varied role which will be customer facing with administrative duties, supporting the Property Manager with their designated patch. The role will be hybrid and include travel across Cambridge and surrounding areas.

You will be joining the Affordable Housing team based in Cambridge. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Key responsibilities:

• Assist the Property Manager in managing the administration of the client's customer portal.
• Responding to housing management queries.
• Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Manage the incoming repair cases logged on the system.
• Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
• Communicate clearly and effectively with residents, managing the digital customer contact.
• Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
• Develop positive and effective relationships with individual residents, the client and other stakeholders.

Key requirements:

• Be able to perform a whole range of housing management and administrative tasks.
• Be able to work proactively under own initiative
• Good customer service skills and the ability to work within an ever changing environment
• Experience of Affordable Housing in a lettings and property management role
• Be able to work proactively under own initiative

We read through each application carefully and will contact you back quickly if we think you would be a good fit.

Good luck!