Enable job alerts via email!

Housing Assistant

House Recruiting

Cambridge

Hybrid

GBP 25,000 - 35,000

Full time

4 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading property management company is seeking an Assistant Property Manager in Cambridge. The role involves providing day-to-day support to the Property Manager, handling customer queries, and maintaining high-quality communications with residents. This position offers a mix of remote and local tasks, requiring a proactive individual with experience in property management.

Qualifications

Ability to perform a range of housing management tasks.
Experience in lettings and property management roles.
Skills to work in a changing environment.

Responsibilities

Assist in managing the client's customer portal administration.
Respond to housing management queries and manage repair cases.
Develop relationships with stakeholders.

Skills

Customer Service

Proactivity

Administrative Tasks

Education

Experience in Affordable Housing

2 days ago Be among the first 25 applicants

This range is provided by House Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from House Recruiting

Fully Remote with the occasional site visit
Monday - Friday, 9-5:30pm

Our client is a well established, Property & Block Management company who are looking to recruit an Assistant Property Manager to provide day to day support for the Property Manager.

This is a varied role which will be customer facing with administrative duties, supporting the Property Manager with their designated patch. The role will be hybrid and include travel across Cambridge and surrounding areas.

You will be joining the Affordable Housing team based in Cambridge. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Key responsibilities:

Assist the Property Manager in managing the administration of the client's customer portal.
Responding to housing management queries.
Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
Manage the incoming repair cases logged on the system.
Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
Communicate clearly and effectively with residents, managing the digital customer contact.
Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
Develop positive and effective relationships with individual residents, the client and other stakeholders.

Key requirements:

Be able to perform a whole range of housing management and administrative tasks.
Be able to work proactively under own initiative
Good customer service skills and the ability to work within an ever changing environment
Experience of Affordable Housing in a lettings and property management role
Be able to work proactively under own initiative

We read through each application carefully and will contact you back quickly if we think you would be a good fit.

Good luck!

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Administrative and Other

Referrals increase your chances of interviewing at House Recruiting by 2x

Cambridge, England, United Kingdom 1 week ago