Housing Assistant

Trident Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization in Birmingham is looking for an Administrative Support Officer to assist the Assistant Director of Housing. The role involves preparing paperwork, triaging casework, and managing diary entries. Candidates should have administrative experience in a housing or public sector environment, strong organizational skills, and the ability to communicate effectively. This position offers a chance to contribute positively to community services and comes with competitive benefits, including generous annual leave and flexible working options.

Benefits

34 days annual leave

A day off for your birthday

Flexible working options

Life assurance

Employee assistance programme

Qualifications

• Experience in providing administrative support within a local authority or housing environment.
• Experience of handling casework and customer inquiries.
• Strong understanding of data protection and confidentiality.

Responsibilities

• Prepare paperwork for housing management activities.
• Triage and delegate incoming casework.
• Support diary management and maintain accurate records.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

IT system proficiency

Education

GCSEs including English and Maths

Relevant administrative or business support qualification

Job description

The purpose of the role is to support the Assistant Director of Housing with any administrative duties required within the organisation. What you'll be doing

• Prepare paperwork and forms required for Housing management letters, mail merges
• Triage and delegate case work coming into the service.
• Telephone residents making appointments on behalf of Housing Officers
• Support the service with diary entry.
• Complete recording, and scanning, of information onto relevant systems.
• Prepare, and complete, performance and compliance reports, as required.
• Monitor, record, and provide updates on workloads within the directorate.
• Liaise with other departments and teams within the company.
• Carry out investigation into reports and pass information onto relevant Officer's on behalf of Assistant Director of Housing.
• Ensure full and accurate records are maintained.
• Utilise the company purchase ordering system by raising relevant orders as requested by the Assistant Director of Housing.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Experience & Knowledge

• Experience of providing administrative support within a housing, local authority, public sector, or similar customer‑focused environment
• Experience of handling and prioritising casework or enquiries in a busy service
• Experience of communicating with residents or customers by telephone and in writing
• Experience of maintaining accurate records and managing confidential information
• Understanding of the importance of data protection and confidentiality

Skills & Abilities

• Strong organisational and time management skills, with the ability to manage competing priorities
• Ability to triage, allocate, and track work effectively
• Excellent written and verbal communication skills
• Ability to liaise effectively with colleagues across teams and departments
• Good attention to detail and commitment to accuracy
• Ability to work both independently and as part of a team
• Confident in using IT systems, including databases and electronic record‑keeping systems

Personal Attributes

• Professional, approachable, and customer‑focused manner
• Ability to handle sensitive and sometimes complex information with discretion
• Flexible and adaptable to changing priorities
• Proactive and willing to support the wider service as required

Desirable Experience & Knowledge

• Experience working in a housing association, social housing, or local authority setting
• Experience supporting senior managers or directors
• Experience of producing performance, compliance, or management reports
• Experience of using housing management systems
• Knowledge of housing services, tenancy management, or housing‑related processes

Qualifications (Desirable)

• Relevant administrative, business support, or housing qualification
• GCSEs (or equivalent) including English and Maths

Company Information

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.