Housing Assessment Coordinator

West Suffolk Council; West Suffolk; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement 25 days + bank hol

Generous pension scheme

Life assurance

Flexible working options

Agile working – in office and fromhome

Employee benefits package discounts

Cycle to Work scheme

Rail and bus staff discounts

Health and wellbeing initiatives

Leisure centre discounts

Learning culture

Modern office

Job summary

West Suffolk Council is seeking a Housing Assessment Coordinator to join the Housing Options team in West Suffolk. The role focuses on discussing housing options with customers, performing initial assessments, and coordinating liaison with statutory and voluntary agencies.

The post is a temporary 37-hour contract with a starting salary of £30,515–£33,673 per annum, closing 12 November 2026. Informal discussion contact provided for further details.

Qualifications

• Experience of working with the general public.
• Excellent verbal and written communication.
• Team player with collaborative approach.
• Understanding housing law and policies.
• Knowledge of housing options and homelessness is desirable but not essential.

Responsibilities

• Provide initial assessment of customers' housing circumstances.
• Advise and liaise with statutory and voluntary agencies on housing issues.
• Be the first point of contact for housing options discussions.

Skills

Experience of working with the general

Excellent communication skills

Written communication

Team player

Understanding housing law and policies

Job description

Job title Housing Assessment Coordinator Job reference R1875 Date posted 02/11/2026 Application closing date 12/11/2026 Location West Suffolk Salary Starting salary £30,515 - £33,673 per annum plus excellent employee benefits package Contract type Temporary until 31 March 2028. Contractual hours 37 Basis Full time Department Housing Attachments Blank Job description

About the role:

A home is more than just a roof over someone’s head – it’s where individuals and families find their security, safety and stability. Working in this team gives you the chance to be part of tackling what is one of the biggest challenges in our society: the challenge to help people find a home and retain a home.

This is an exciting time to become part of a team that makes such a difference and transforms lives, working for an organisation that is at the forefront of innovative thinking in the public sector.

As a key member of the Housing Options team, you will be the first point of contact for customers wishing to discuss housing options, providing advice and assistance and completing an initial assessment of customers circumstances. You will also liaise and advise statutory and voluntary agencies on a range of housing issues and homelessness.

What you will need:

• experience of working with the general public
• excellent communication and written skills
• to be a team player
• to be able to understand and implement housing law and policies.

Whilst knowledge of housing options and homelessness is desirable, it is not essential. This role provides an entry level step for a career in Housing Options and Homelessness and therefore we would welcome applications from those with less experience with the right attitude, ability and desire to learn.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us?

Our benefits include:

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• Life assurance – a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working - ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

For more information:

For an informal discussion about this role, please contact Charley West, Early Interventions Manager, on 01638 719282 or email [e-mail] .

Closing date: Thursday 12 November 2026

Interview date: Thursday 19 November 2026

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.