Housing Options Officer

Dacorum Borough Council; Hemel Hempstead; On-site; GBP 41,000 - 43,000; Full time

Benefits offered by this job

Generous holiday entitlement

Pension with 17.1% employer contrib.

Flexible working patterns

Car salary sacrifice scheme

Job summary

Dacorum Borough Council is seeking a Housing Options Officer to join the Homeless Prevention and Assessment Team. You will provide advice and assistance to people facing homelessness and help them access suitable housing pathways.

The role requires knowledge of homelessness legislation, strong communication, and the ability to work with vulnerable groups. Driving licence is essential, and a DBS check will be completed.

Qualifications

• Knowledge of homelessness legislation and procedures.
• Able to communicate clearly, both verbally and in writing.
• Ability to meet performance targets and work with diverse client groups.

Responsibilities

• Provide advice and assistance to people facing homelessness.
• Liaise with partners and agencies to guide applicants to housing pathways.
• Negotiate solutions and determine Temporary Accommodation placements when needed.
• Work within the Homeless Prevention and Assessment Team to deliver high quality services.

Skills

Driving licence

Excellent communication

Stakeholder liaison

Education

DBS check

Job description

Job reference REQ0003340

Application closing date 22/11/2026

Salary £41,205 to £43,228 per annum (Inclusive of London Fringe Weighting)

• Generous holiday entitlement
• outstanding 17.1% employer contribution pension scheme
• flexible working patterns
• car salary sacrifice scheme

Contractual hours 37 Basis Full time

Attachments Housing Options Officer - Job Description June 2026.pdf Housing Options Officer - Person Specification June 2026.pdf

Are you looking for an exciting new challenge? Could you provide advice and assistance to people facing homelessness?

This is an exciting opportunity to work within the Homeless Prevention and Assessment Team within an innovative Strategic Housing Service. We are seeking a passionate individual with a drive for helpiing people to provide advice and assistance to people at risk of homelessness.

The successful candidate will have excellent knowledge of Homelessness Legislation, oral and written communication skills, the ability to achieve defined performance targets and experience of working with a variety of households and client groups, including those who may be vulnerable or at risk.

In this role, you would liaise with partners and other agencies to ensure applicants are able to make informed decisions and have access to the appropriate pathways and access routes into housing. You will need the ability to negotiate and identify innovate solutions to help customers reach suitable housing solutions and make determinations on Temporary Accommodation placements where necessary.

Applicants must have a driving licence that is valid in the UK.

A Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

The deadline for applications will be midnight on the closing date shown in the advert details.

Information for applicants on Local Government Reorganisation

The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution. This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils.

The aim is to make local government simpler and more efficient, improve services for residents, and bring decision-making closer to the communities we serve.

What this means for you

If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change.

While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.

You will have the chance to help shape the future of local services and be part of building something new.

The new unitary councils will create opportunities for innovation, growth, and better public services. They will offer a more joined-up and forward-looking working environment for employees.

We are committed to supporting our staff and continuing to deliver high-quality services for residents throughout this change.

Together, we are building a better future.