Early Intervention Housing Options Advisor

CBT Clinics Ltd; St Albans; Hybrid; GBP 40,000 - 44,000; Full time

Benefits offered by this job

26.5 days annual leave

Flexible working

Professional fees reimbursement

Development and training

Discounted memberships

Online discounts platform

Job summary

St Albans City & District Council is seeking an Early Intervention Housing Options Advisor to support residents at risk of homelessness. The role involves assessing housing needs, developing Personal Housing Plans, and working with landlords and agencies to secure safe, sustainable housing outcomes.

The post is a fixed-term 18-month contract, full-time (37 hours/week) with flexible/hybrid working options. A strong focus on safeguarding, customer service and collaboration with partners is

Qualifications

• Excellent communication and customer service skills.
• Ability to build trust quickly with customers and partner organisations.
• Strong organisation, attention to detail and record-keeping.

Responsibilities

• Assess housing needs and develop Personal Housing Plans.
• Negotiate with landlords and partners to secure housing solutions.
• Manage a varied caseload and safeguard concerns; conduct home visits.

Skills

Effective Communication

Customer Service

Negotiation

Record Keeping

Multi-tasking

Job description

Early Intervention Housing Options Advisor

Full time Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE

Early Intervention Housing Options Advisor

£40,234 up to £43,902 inclusive annual salary inclusive annual salary + Pension Scheme

18-month fixed term contract, full-time 37 hours per week

Flexible working options (including hybrid)

Job Ref: P2574

About the role

Are you passionate about helping people at risk of homelessness find practicalhousing solutions before they reach crisis point?

In this fixed-term role you will strengthen the Council's early intervention offer by helping residents access timely advice, prevent homelessness where possible and move towards longer-term housing stability. As one of the first points of contact for people who are homeless or at risk of homelessness, you will provide clear advice, practical support and early intervention to help residents secure safe, sustainable housing outcomes.

You will assess housing needs, develop Personal Housing Plans, negotiate with landlords and partner agencies, and work closely with customers to prevent or relieve homelessness. You'll manage a varied caseload, identify safeguarding concerns, undertake home visits, and work collaboratively with partners to improve outcomes for some of our most vulnerable residents. This is a rewarding frontline role where no two days are the same, offering the opportunity to make a direct difference to residents at a critical point in their lives.

About you

You will be a excellent communicator, committed to delivering excellent customer service. With experience in a housing, advice, support or customer-focused environment, you will be able to build trust quickly with customers, work constructively with colleagues and partner organisations, and respond sensitively to people facing difficult housing circumstances.

You will also be organised, flexible and able to work both independently and as part of a team. You will bring sound judgement, resilience and a calm, professional approach when supporting customers in challenging circumstances. A willingness to work flexibly and uphold Council values is essential.

To succeed in this role you will bring:

• Experience of providing advice and support to customers facing complex situations
• Strong communication, negotiation and problem-solving skills
• The ability to manage a varied caseload and maintain accurate records
• An understanding of housing issues, homelessness or related support services
• A commitment to safeguarding, equality and excellent customer service
• The ability to remain calm and professional when dealing with challenging situations

You will also be organised, flexible, and able to work both independently and as part of a team. A willingness to visit customers, work flexibly (including an out-of-hours rota), and uphold Council values is essential.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers
• Flexible working options
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact John Frost, Principal Strategic Housing Officer on 01727 819 443 or email - [e-mail]

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 21 st September 2026

Interviews are scheduled for w/c: 28 th September 2026

Contract type

Fixed Term Contract

£40,234 up to £43,902 inclusive annual salary inclusive annual salary + Pension Scheme