Advice and Support Team Leader

Bristol City Council; West of England; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Flexible working

Generous annual leave

Job summary

Bristol City Council is seeking a Team Leader for the Private Housing Licence Processing & Advice and Support Unit in Bristol. The role focuses on leading a team of Housing Officers to ensure high standards of service delivery and customer care.

You will motivate staff, oversee licensing actions, and contribute to improving private rented sector housing standards. Interviews are anticipated on 10 December 2026.

Qualifications

• Experience leading a team of housing officers or front-line staff.
• Strong customer service ethos and service delivery focus.
• Ability to motivate teams and drive continuous improvement.

Responsibilities

• Lead a team of Senior/Housing Officers within the Private Housing Licence Processing & Advice and Support Unit.
• Provide guidance and support to the team and supervise front-line officers.
• Oversee property licence application processing and related tasks within the unit.

Skills

Team leadership

People management

Customer service

Communication

Job description

Location: Bristol Salary: 44,253

• 51,928 per yearEmployment: Full timeCategory: Housing OfficerPosted: 2026-11-05Valid to: 2026-11-22Apply: : Bristol City CouncilAdvice and Support Team LeaderJob descriptionFull Time, PermanentBG12 44,253
• 47,665 (with option for progression to Higher lever Advice and Support Team Leader at BG13 48,738
• 51,928)Bristol is a vibrant city, with nearly 30% of Bristol's population living in the private rented sector.

The City Council's Private Housing Service sets out to maintain and improve housing conditions in this sector.

The service is responsible for privately owned and rented properties including the licensing of rented properties.

The service has expanded its licensing functions following approval of two new schemes in 2024.

A city-wide additional licensing scheme and a selective licensing scheme in 3 wards of the city.A fantastic opportunity has arisen for a Team Leader to lead a team of Senior/Housing Officers within our Private Housing Licence Processing & Advice and Support Unit.

Would you like to work in one of the largest Private Housing Services in the country, and contribute to improving the cities private rented sector housing standards? We are looking for someone who can motivate a team with positive attitude and passion to ensure great customer service and service delivery. You will be managing and supervising a small team of front-line officers to lead on an area of the service’s property licence application processing, and providing guidance and support to the team, along with associated work. Please note that interviews are expected to be held on 10 December 2026.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice

• mixing both home and office working. Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance.

In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people.

Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview.

We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification.

Bristol City Council are not offering sponsorship for this role.

At Bristol City Council, we value having a workforce as diverse as the city we serve.

We therefore welcome, develop and promote people from all sections of the community.

Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.