Housing Applications Support Officer

Royal Borough of Kensington and Chelsea; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join the Royal Borough of Kensington and Chelsea as a Housing Applications Support Officer. You'll leverage your IT expertise to support vital housing IT systems, ensuring smooth operations for residents. This role emphasizes collaboration, problem-solving, and community impact, with opportunities for professional growth in a supportive environment.

Benefits

Training and development opportunities

Collaborative work environment

Qualifications

• Solid background in IT with experience in Housing Applications.
• Ability to document clearly and communicate with care.
• Proactive and positive mindset with a desire to learn.

Responsibilities

• Manage TechHub tickets and provide 1st Line support.
• Troubleshoot issues and escalate as necessary.
• Perform 2nd Line tasks like system configurations.

Skills

Problem-solving

Communication

Collaboration

Tools

Dynamics 365 CRM

One Housing

Keystone

Service Connect

Job description

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Job Description

Use your IT expertise to make a real difference – join a team that’s all in for our community

At the Royal Borough of Kensington and Chelsea, our Housing IT team plays a vital role in helping residents access the services they need. As our new Application Support Officer, you'll be key to keeping things running smoothly behind the scenes – supporting our systems, our users, and ultimately, our local community.

Working Style

You’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What You’ll Be Doing

• Manage TechHub tickets in our Housing IT queue, providing 1st Line support and collaborating closely with 2nd Line teams for complex issues.
• Troubleshoot, find workarounds, or escalate matters to keep services running smoothly.
• Take on 2nd Line tasks like system configurations, software deployments, and in-depth investigations.
• Communicate clearly and empathetically with users, explaining solutions straightforwardly and keeping them updated.
• Collaborate with other IT teams and departments to ensure seamless service delivery.

What You’ll Bring

A solid background in IT and enthusiasm for problem-solving. Experience with Housing Applications (e.g., Dynamics 365 CRM, One Housing, Keystone, Service Connect) and ticketing systems is essential. You should be able to work well with others, document clearly, and communicate with care. A proactive, positive mindset with a desire to learn and improve is highly valued.

Why join us

At RBKC, we invest in our people, communities, and future. This role offers the opportunity to support vital housing IT systems, empower colleagues, improve services, and strengthen community connections. We foster a collaborative environment with training and development opportunities to grow your IT skills.

About Us

Kensington and Chelsea is a diverse borough committed to supporting residents and creating a fairer community. We pride ourselves on delivering services with care and integrity, listening to residents, and working together to build a greener, safer, and fairer borough.

Interview Details And Role Requirements

Interviews will be held on 11th June 2025.

Ready to join us?

If you share our values and have the skills to contribute, we’d love to hear from you. Please apply online, explaining how you meet the requirements in the person specification and job description.

We reserve the right to close or extend this vacancy early depending on application volume. We are committed to equality, diversity, and inclusion, welcoming applications from all sections of the community. We are also a Disability Confident Employer, ensuring an accessible recruitment process.