Housing Applications Support Manager

Lorien; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Lorien is seeking a Housing IT Applications Support Manager to lead management, support, and continuous improvement of critical housing applications in a local government setting. Based in Kensington on site 3 days a week, you will own key systems, drive upgrades, and manage a team of analysts and technical specialists.

You will ensure availability, security, and data integrity while collaborating with stakeholders to optimise processes and reporting.

Qualifications

• Significant experience supporting and managing housing applications.
• Strong stakeholder management and communication skills.
• Experience leading a multidisciplinary team.
• Knowledge of access control, licensing, and data security.
• Experience with upgrades, releases, and system development.

Responsibilities

• Own and manage core housing applications including MRi Housing One.
• Oversee upgrades, integrations, migrations, and digital transformation.
• Lead a team of analysts, developers, and technical specialists.
• Manage incidents, service requests, and performance reporting.
• Ensure GDPR compliance and security controls.
• Collaborate with stakeholders to drive process improvement.

Skills

Housing apps management

Stakeholder mgmt

Team leadership

Incident management

Business analysis

Tools

MRi Housing One

Capita Open Housing

Microsoft Dynamics 365 CRM

Totalmobile Connect

Asprey Asset

Job description

Housing Applications Support Manager
Based in Kensington - Onsite 3 days a week
3 month contract
Inside of IR35

About the Role

We are seeking an experienced Housing IT Applications Support Manager to lead the management, support, development, and continuous improvement of critical housing applications within a local government housing environment. The successful candidate will act as the application owner for key housing systems, ensuring high performance, availability, security, and alignment with business objectives.
This role combines people management, supplier management, application support, project delivery, and stakeholder engagement, making it ideal for a professional with strong housing systems expertise and a passion for digital transformation

Key Responsibilities

• Own and manage core housing applications including:
• MRi Housing One
• Microsoft Dynamics 365 CRM
• Totalmobile Connect
• Asprey Asset Management System
• Ensure system availability, performance, data integrity, and business continuity.
• Lead and develop a team of analysts, developers, trainers, and technical specialists.
• Manage incidents, service requests, root cause analysis (RCA), and service performance reporting.
• Oversee user access, licensing, permissions, GDPR compliance, and security controls.
• Manage supplier relationships, contracts, budgets, and application roadmaps.
• Deliver upgrades, enhancements, integrations, migrations, and digital transformation projects.
• Collaborate with business stakeholders to identify opportunities for process improvement and service optimisation.
• Produce management reports and dashboards using reporting and analytics tools.
• Act as a technical authority and trusted advisor on housing application solutions.

Essential Skills & Experience

Significant experience supporting and managing housing applications, particularly:

• MRi Housing One
• Capita Open Housing
• Microsoft Dynamics 365 CRM
• Totalmobile Connect
• Asprey Asset
• Strong understanding of local government housing services.
• Experience managing application support, releases, upgrades, and system development.
• Knowledge of user access management, licensing models, and information security.
• Excellent analytical and problem-solving skills.
• Experience producing management and performance reports.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven experience working with suppliers and third-party vendors.
• Excellent customer-focused approach and service management capability.