Senior People Services Administrator

Confidential; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Healthcare (WPA)

Hybrid / flexible working

Generous annual leave

Employee discounts

Job summary

Great Places is seeking a Senior People Services Administrator to lead and develop a small team within the People Service Centre, ensuring accurate lifecycle administration and high service standards.

You will coach three Administrators, handle complex enquiries, payroll data, onboarding, benefits, and GDPR compliance, while collaborating with the Recruitment Team to create a smooth onboarding experience. This role offers hybrid working and strong development opportunities.

Qualifications

• Experience in a HR or People Services administration environment.
• Experience supervising or coordinating others.
• Experience using HR systems and maintaining accurate employee records.
• Proficiency in Microsoft Word, Excel and Outlook.
• Attention to detail and accuracy.
• Commitment to social housing and community impact.
• Customer service mindset and willingness to learn.

Responsibilities

• Lead, supervise and develop a team of three People Services Administrators.
• Be the senior point of contact for People queries from colleagues and managers.
• Manage colleague lifecycle administration including recruitment, onboarding, changes, benefits and leavers.
• Conduct regular one-to-one meetings for coaching and development.
• Support performance management activities and service improvement.
• Provide high level customer service and maintain data integrity.
• Coordinate onboarding administration with reference checks and right-to-work checks.
• Maintain HR systems and payroll data, ensuring GDPR compliance.
• Review and guide work of the Administrators to maintain high standards.
• Produce management information and service reports for decision making.
• Identify process improvements and support People projects.

Skills

People services administration

Supervising / coordinating

Microsoft Office (Word, Excel, Outlook

Education

GCSE English & Maths

CIPD Level 3 (desirable)

Tools

Cascade HR system

The Marketplace

Expenses+ system

Job description

You will deliver an effective and efficient People Services administration function to the People team and all Great Places colleagues, ensuring the accurate delivery of People processes across the employee lifecycle. You will act as the senior point of contact within the People Service Centre, providing quality assurance, supporting continuous improvement activities and supervising and developing a team of three People Services Administrators through day-to-day leadership, coaching and regular one-to-one (Great Conversation) meetings.

What you'll be doing

• Lead, supervise and develop a team of three People Services Administrators, ensuring workloads are effectively managed and service standards are achieved.
• Be the senior point of contact for People queries from colleagues and managers, resolving complex enquiries in a timely manner.
• Manage colleague lifecycle administration, including recruitment, onboarding, contractual changes, benefits administration and leavers.
• Conduct regular one-to-one meetings (Great Conversations), providing coaching, feedback and development support.
• Support performance management activities, helping colleagues achieve individual and team objectives.
• Provide a high level of customer service, contributing to a positive experience for all colleagues who interact with the People Service Centre.
• Process complex or sensitive administration activities and act as an escalation point for the team.
• Collate and review monthly payroll information including new starters, leavers and contractual amendments.
• Review HR documents, ensuring accuracy, compliance and adherence to policy.
• Review work completed by People Services Administrators, providing guidance and support to maintain high standards.
• Coordinate onboarding administration, including new starter documentation, reference requests, right to work checks and DBS applications.
• Maintain People systems and records, ensuring data integrity, GDPR compliance and accurate payroll reporting.
• Monitor team workloads, priorities and service levels to ensure deadlines and service standards are achieved.
• Manage administration relating to colleague benefits, including WPA, The Marketplace, the Great Places Lottery and annual leave schemes.
• Support the delivery of People projects, audits and service improvement activities.
• Monitor and administer HR systems including Cascade, The Marketplace and Expenses+.
• Work closely with the Recruitment Team to ensure a seamless onboarding experience for new colleagues.
• Process People Team invoices, including raising purchase orders through the Finance system.
• Produce management information, service reports and data to support decision making and service improvements.
• Identify opportunities to improve processes, systems and ways of working within the People Service Centre.
• Assist with induction, training and mentoring of new team members.

What we need from you

• Experience of working within a HR or People Services administration environment.
• Experience of supervising or coordinating the work of others.
• Experience of using HR systems and maintaining accurate employee records.
• Experience of Microsoft Office, particularly Word, Excel and Outlook.
• Excellent attention to detail and accuracy
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed

What you'll need

• Qualified to minimum GCSE Grade C/4 or equivalent in English and Maths.
• CIPD Level 3 qualified or working towards (desirable).
• Ability to organise and prioritise workloads for both yourself and others.
• A passion for customer service and continuous improvement.
• Ability to maintain confidentiality at all times.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Professional and value led with integrity, inclusivity and respect for diversity.
• Ability to coach and support colleagues to achieve high performance.
• Understanding of employment legislation, data protection and HR best practice.

What we give you in return for your hard work and commitment

• Pension DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
• Ways of Working We offer some hybrid and flexible working
• Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
• Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'
• Professional fees The business pays the cost of one professional role related membership fee for each colleague
• The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Wage Stream You can access savings opportunities and early access to wages
• Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.