Allocations Officer

Thurrock Council; Grays; Hybrid; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Local Government Pension Scheme

Flexible and hybrid working options

Ongoing training and development

Employee assistance programme and well

Staff discounts and local offers

A supportive and inclusive working环境

Job summary

Thurrock Council is seeking an Allocations Officer to support the Housing Allocations Team in fair, transparent allocations in line with the Allocations Scheme. The role involves assessing applications, administering the Choice Based Lettings scheme and matching applicants to homes, with duties including advising applicants and maintaining accurate records.

The post requires experience in housing allocations or related services, ability to interpret complex information, strong IT and customer

Qualifications

• Experience in housing allocations, housing needs, homelessness, housing management or lettings service.
• Ability to interpret policy and communicate decisions clearly to customers.
• Experience managing a varied caseload and meeting deadlines.
• Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.
• Strong organisational, customer service and IT skills.

Responsibilities

• Assessing housing register and transfer applications, including verification of information and determination of housing priority.
• Administering the Choice Based Lettings scheme and preparing properties for advertisement.
• Matching applicants to available homes and processing allocations and nominations in line with Council policy.
• Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.
• Investigating housing circumstances and maintaining accurate records to support decision making.

Skills

Housing allocations experience

Policy interpretation

Caseload management

Organisational skills

IT skills

Customer service

Education

Relevant housing qualifications or equivalent experience

Tools

Housing IT systems

Job description

Job Title: Allocations Officer

Salary: £34,638 - £39,309 per annum (pro rata if part-time)

Grade: D

Contract Type: Permanent

Working Hours: 37 hours per week

About the Department

The Housing Allocations Team plays a vital role in ensuring social housing is allocated fairly, transparently and in accordance with legislation and the Council's Allocations Scheme. The team manages the Housing Register, administers the Choice Based Lettings scheme, assesses housing need and works closely with internal services and housing association partners to help residents access suitable accommodation.

About the Role

As an Allocations Officer, you will be responsible for:

• Assessing housing register and transfer applications, including verification of information and determination of housing priority.
• Administering the Choice Based Lettings scheme and preparing properties for advertisement.
• Matching applicants to available homes and processing allocations and nominations in line with Council policy.
• Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.
• Investigating housing circumstances and maintaining accurate records to support decision making.

This role offers the chance to make a real difference by helping residents access suitable housing and ensuring the Council's limited housing resources are allocated fairly and effectively.

What We're Looking For

We're looking for someone who has:

• Experience of working within a housing allocations, housing needs, homelessness, housing management or lettings service.
• Experience of interpreting policy and complex information and communicating decisions clearly to customers.
• Experience of managing a varied caseload and working to challenging deadlines.
• Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.
• Strong organisational, customer service and IT skills.

Essential Qualifications:

No specific qualifications required, however relevant housing qualifications or equivalent experience are welcomed.

DBS Check:

Not required.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 21st October 2026

Closing Date (Internal & External): 2nd November 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Vicky Shaw, Allocations Manager

[e-mail]

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About Us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council