Housing Advisor

Mind in Tower Hamlets, Newham, and Redbridge; Greater London; On-site; GBP 28,000 - 31,000; Full time

Job summary

Mind in Tower Hamlets, Newham, and Redbridge is seeking a Housing Advisor dedicated to supporting clients through recovery, improving resilience and wellbeing in the community.

You will provide housing and welfare benefits advice, run workshops, and collaborate with Connecting Communities teams and housing partners to coordinate support and referrals, while maintaining confidentiality and accurate records.

Qualifications

• Experience providing advice on welfare benefits and housing rights.
• Confidentiality and accurate record-keeping (GDPR).
• Strong communication, literacy, numeracy and IT skills.
• Ability to manage competing priorities and deadlines.

Responsibilities

• Provide housing advice to help clients live independently in the community.
• Help clients access welfare benefits and entitlements.
• Run welfare benefits and money management workshops and surgeries.
• Collaborate with Connecting Communities team, mental health services, housing associations and partner agencies.

Skills

Welfare benefits advice

Housing rights knowledge

Mental health awareness

Stakeholder collaboration

Tools

GDPR awareness

Job description

Company: Mind in Tower Hamlets, Newham, and Redbridge

As a Housing Advisor, you will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.

What You'll Do:

• Provide housing advice to support people with mental health challenges to live independently in the community.
• Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
• Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
• Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.
• Demonstrable experience providing advice and information on welfare benefits and housing rights, with a strong understanding of relevant legislation, entitlements and policies.Experience supporting diverse communities, including people experiencing complex mental health challenges, and the ability to remain calm and manage expectations during crises.Understanding of advice work protocols, including confidentiality, GDPR, accurate record-keeping and case note recording.Strong communication, literacy, numeracy and IT skills, with the ability to manage competing priorities, meet deadlines and liaise effectively with partner agencies to make appropriate referrals.

£27,795.00 - Rest of England £30,906.00 - London