Neighbourhood Officer

Lincolnshire Housing Partnership; Boston; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Wellbeing package (Westfield Health)

Pension up to 12% employer contrib.

32 days holiday incl. bank holidays

Attendance-based extra leave options

Mental Health First Aiders

Job summary

Lincolnshire Housing Partnership is seeking a Neighbourhood Officer to engage with customers, sustain tenancies, and improve quality of life across Boston and surrounding Lincolnshire communities. The role involves flexible diary management, home visits, and coordinating interventions to support safety and wellbeing.

You will work across Boston with travel to customers’ homes and local events, enjoying a comprehensive benefits package and an annual salary of £33,149.71, plus pension and holiday

Qualifications

• Strong administrative and IT skills are required.
• Knowledge of housing policy, law and data protection is essential.
• Willingness to work flexible hours, including occasional evenings or weekends.

Responsibilities

• Act as the primary interface with customers and manage tenancy sustainment.
• Coordinate and deliver an excellent housing management service.
• Diary management and mobile working to visit customers and communities.
• Support wellbeing and provide a safe, secure home environment.

Skills

Admin skills

Policy & legislation knowledge

Flexibility

Court processes experience

MGI customer service

Education

Professional qualification in housing or customer service

Job description

Are you looking for a role where every day brings a new challenge?

A fresh opportunity to make local communities safer, stronger, and feel more connected?

At Lincolnshire Housing Partnership, we’re passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued.

Contract: Permanent

Hours: 37 hours per week.

Why this role matters:

At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire

This isn’t just a Neighbourhood Officer role, it’s a chance to change lives. You’ll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community.

Alongside an annual salary of £33,149.71 you’ll enjoy a fantastic range of benefits: -

• An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
• A brilliant salary sacrifices pension scheme - with up to 12% employer contribution.
• 32 days' holiday (including bank holidays), increasing by a day for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.
• You’ll also join a positive team culture where your development is a priority and your ideas are valued.

Where I’d work:

This role will be based across Boston, with regular travel to our customers’ homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required.

You’ll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our office in Boston, our various community hubs, at home, local coffee shops, or wherever works best for you!

What I’d need:

• Strong administrative, IT and organisational skills
• Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation.
• Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.
• Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service.
• Professional Qualification in housing and/or customer service.
• Experience of Court processes and ability to present cases in Court.
• Experience of MGI customer service excellence.

What will I be doing as a Neighbourhood Officer?

As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP’s core objectives, with a focus on sustaining tenancies and improving quality of life.

The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes.

Finally some key Information

At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at [e-mail] for a friendly chat.

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process.

All offers of Employment is subject to a DBS Check and Satisfactory References

Ground FloorCartergate HouseGrimsbyLincolnshireDN31 2LJUnited Kingdom