Housing Administration Officer

Seven Group Holdings Limited; Burton on the Wolds; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Flexibility: locum work

Networking opportunities

Skill development

Located in Loughborough

Temporary Role Benefits

Job summary

Seven Group Holdings Limited in Loughborough is seeking a Housing Administration Officer specialising in housing strategy and support. You will provide an administrative service across the Strategic and Private Sector Housing Service to help customers efficiently.

Key duties include handling mail, data entry, meetings organisation, and supporting complaints, with a focus on accuracy, timeliness, and customer care.

Qualifications

• GCSE English and Maths with several years of clerical or office administration experience.
• Proficiency in Microsoft Office; Excel is beneficial.
• Strong communication, time management and organisational skills; customer-focused.

Responsibilities

• Handle a comprehensive range of administrative functions, including post, word processing, filing and sensitive telephone enquiries.
• Manage mailbox enquiries for the Service, ensuring queries from customers and partners are resolved efficiently.
• Input data into databases and spreadsheets, supporting government statistical returns and performance monitoring.
• Organise consultation events and meetings, including venue booking, minute-taking and catering.
• Monitor and log complaints using the Corporate Complaints System and ensure timely responses.
• Administer petty cash and manage office stationery supplies in line with regulations.
• Use the Financial Management System for ordering and receipting goods.
• Distribute information via newsletters and mailshots, maintaining stock of advisory leaflets.

Skills

GCSE English

GCSE Maths

Clerical experience

Customer-focused

Time management

Organised

Education

GCSE English & Maths

Tools

Microsoft Office

Excel

Job description

Housing Administration Officer, Specialising in Housing Strategy and Support Based In Loughborough., Your primary mission is to provide an administrative service across the Strategic and Private Sector Housing Service. Deliver an effective and appropriate service to all service users, fairly and without discrimination, ensuring everyone receives the help they need.

What you will do:

• Manage a comprehensive range of administrative functions, including handling post, word processing, filing, and resolving telephone enquiries with sensitivity towards vulnerable individuals.
• Take ownership of managing mailbox enquiries across the Service, ensuring queries from customers and partners are resolved efficiently.
• Maintain and input data into various databases and spreadsheets, playing a vital role in government statistical returns and performance monitoring.
• Organise consultation events and meetings, handling everything from venue booking to minute taking and catering requirements.
• Monitor complaints using the Corporate Computerised Complaints System, ensuring all issues are logged, responded to, and resolved effectively.
• Administer petty cash payments in line with Audit Regulations and ensure a steady supply of office stationery.
• Use the Council's Financial Management System for ordering and receipting goods.
• Circulate important information through newsletters, leaflets, and mailshots, while maintaining stocks of advisory leaflets and forms for customer services.

To be the best fit for this role, you need a GCSE or equivalent in English Language and Maths, with several years of clerical or office administration experience. Comfort with computerised systems, particularly Microsoft Office, is essential, alongside relevant experience in customer-focused environments. You'll need to communicate effectively with customers, manage your time, and be organised. Proficiency in Excel and knowledge of Private Sector Housing Grants will be beneficial. A keen eye for detail, self‑motivation,

An understanding of equal opportunities are crucial to flourish in this role.

This is an exciting opportunity to join our team as a Housing Administration Officer within Housing Strategy and Support, situated in the vibrant town of Loughborough. This role promises variety, growth, and a chance to make a difference.

As a temporary role, it offers the flexibility you might be seeking, while you gain substantial experience in the housing sector.

Perks and benefits:

• Flexibility: Enjoy the freedom to manage your work-life balance with the adaptable nature of locum work.
• Networking Opportunities: Work alongside experienced professionals, expanding your network and paving the way for future career prospects.
• Skill Development: Enhance your skills in a dynamic and supportive environment, offering you plenty of learning opportunities.
• Located in Loughborough: Experience the charm of this bustling town, known for its market towns, enrol in courses at Loughborough University, or enjoy the beautiful local countryside.
• Temporary Role Benefits: Appreciate the quick onboarding process, allowing you to dive right into the role and start making a difference immediately.

Loughborough is not only a great place to work but also to live. With its unique blend of rural charm and urban facilities, excellent transport links, and vibrant community life, you'll find plenty to enjoy here. Whether you're exploring the scenic views, taking in local culture, or enjoying town amenities, Loughborough offers the perfect setting for both professional and personal life. Join us and make it your next great adventure.