Benefits & Housing Support Officer (Hybrid)

We Manage Jobs(WMJobs); Redditch; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

pension

25 days leave + bank holidays pro-rata

flexible working

Employee Assistance Programme

discount platform access

Job summary

We Manage Jobs(WMJobs) through Bromsgrove District Council and Redditch Borough Council are seeking two Financial Support Officers to join a busy shared service, based across Redditch and Bromsgrove offices. The role focuses on processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.

We are looking for a customer-focused individual with experience using a variety of ICT systems and GCSE-level Maths and English or

Qualifications

• Experience using a variety of ICT systems.
• Educated to GCSE level (4-9) including Maths and English, or demonstrable work-related experience in Benefits.

Responsibilities

• Process Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.
• Provide support and advice and identify opportunities to help customers improve their financial independence.

Skills

Customer focus

ICT systems experience

Education

GCSE Maths and English

Job description

We Manage Jobs(WMJobs) through Bromsgrove District Council and Redditch Borough Council are seeking two Financial Support Officers to join a busy shared service, based across Redditch and Bromsgrove offices. The role focuses on processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.

We are looking for a customer-focused individual with experience using a variety of ICT systems and GCSE-level Maths and English or