Housing Admin & Customer Care Assistant (12-Month FTC)

Riverside; West Bromwich; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

28 days holidays + bank holidays

Competitive pension

Job summary

Riverside is seeking a Customer Service Assistant to join our team in West Bromwich. The role is a fixed-term position up to 12 months, full-time, 35 hours weekly, Monday to Friday at our local Neighbourhood Office.

You will handle customer enquiries via phone, email and in person, process repairs with contractors, and assist with lettings, deposits and day-to-day administration while using MS Word/Excel and maintaining databases.

Qualifications

• Ability to work as part of an administrative team delivering a wide range of functions.
• Deal with service enquiries at the front desk and route to the appropriate officer.
• Proficiency with IT packages and maintaining various databases and spreadsheets.

Responsibilities

• Deal with all service enquiries at the front cashier desk and route to the relevant officer.
• Diagnose and order repairs, liaise with contractors and guide customers through simple processes.
• Maintain office records for complaints, tenancies, and routine administration.
• Provide IT support across MS Word, Excel and related packages and manage databases.
• Support PFI projects, coordinate communications and organise meetings and events.

Skills

Administrative tasks

Customer service

IT literacy

Data entry

Tools

MS Word

MS Excel

Databases

Job description

Riverside is seeking a Customer Service Assistant to join our team in West Bromwich. The role is a fixed-term position up to 12 months, full-time, 35 hours weekly, Monday to Friday at our local Neighbourhood Office.

You will handle customer enquiries via phone, email and in person, process repairs with contractors, and assist with lettings, deposits and day-to-day administration while using MS Word/Excel and maintaining databases.