Housing Options Officer

Solihull Community Housing; Metropolitan Borough of Solihull; On-site; GBP 26,000 - 38,000; Full time

Job summary

Solihull Community Housing is recruiting an Housing Options Officer to join the homelessness service. You will deliver an efficient, customer-focused Housing Options service, supporting individuals and families facing homelessness or at risk of homelessness.

You will assess housing needs, provide personalised guidance, and help secure suitable temporary or permanent accommodation, contributing to prevention and relief efforts in a fast-paced frontline environment.

Responsibilities

• Assess housing needs and provide personalised advice and assistance to secure temporary and permanent accommodation.
• Determine and apply legislative requirements under the Homelessness Reduction Act 2017.
• Manage homeless cases from initial contact to conclusion and complete case management.
• Build relationships with vulnerable service users and handle difficult conversations with confidence.
• Contribute to homelessness prevention and relief efforts and ensure a high-quality Housing Options service.

Job description

HOUSING OPTIONS OFFICER – 3 full time permanent posts

We are seeking a Housing Options Officer to join our homeless service at SCH, to deliver an efficient, high-quality, and customer focused Housing Options service, supporting individuals and families experiencing or at risk of homelessness.

This is a key role in our Housing Options Team that will manage homeless cases from initial contact to conclusion and determine and apply legislative requirements under the Homeless Reduction Act 2017.

You will complete assessment of housing needs, provide personalised advice and assistance, and help where required to secure both temporary and permanent accommodation.

You will be integral in our homeless prevention and relief efforts ensuring clients receive the guidance and resources necessary to overcome housing challenges.

You will have strong investigative and critical thinking skills, with the ability to gather evidence, verify information and make timely defensible decisions.You will need to be able to complete case management and build relationships with vulnerable service users.

We are looking for someone who is experienced in a fast paced high demand front line customer service environment, preferably in a Homelessness or Housing Options Service, who has a thorough understanding of tenancy rights, the Homelessness Reduction Act 2017 and the Domestic Abuse Act 2021, and who offers a strong commitment to the delivery of an excellent Housing Options service.

If you are a confident communicator and skilled at handling difficult conversations and de-escalating conflict or confrontation with people in crisis, this may be the opportunity for you.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.