Housing Options Officer

SOLIHULL METROPOLITAN BOROUGH COUNCIL; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 34,000; Full time

Job summary

Solihull Metropolitan Borough Council is recruiting a Housing Options Officer to join our homelessness service at SCH, delivering an efficient, high‑quality, customer focused Housing Options service for individuals and families at risk of homelessness.

The role will manage cases from initial contact to resolution, assess housing needs, provide personalised advice and assistance, and help secure temporary or permanent accommodation, while upholding the Homelessness Reduction Act 2017 and related

Job description

The following content displays a map of the jobs location - Endeavour House

HOUSING OPTIONS OFFICER – 3 full time permanent posts

We are seeking a Housing Options Officer to join our homeless service at SCH, to deliver an efficient, high-quality, and customer focused Housing Options service, supporting individuals and families experiencing or at risk of homelessness .

This is a key role in our Housing Options Team that will manage homeless cases from initial contact to conclusion and determine and apply legislative requirements under the Homeless Reduction Act 2017 .

You will complete assessment of housing needs, provide personalised advice and assistance, and help where required to secure both temporary and permanent accommodation.

You will be integral in our homeless prevention and relief efforts ensuring clients receive the guidance and resources necessary to overcome housing challenges.

You will have strong investigative and critical thinking skills, with the ability to gather evidence, verify information and make timely defensible decisions.You will need to be able to complete case management and build relationships with vulnerable service users.

We are looking for someone who is experienced in a fast paced high demand front line customer service environment, preferably in a Homelessness or Housing Options Service, who has a thorough understanding of tenancy rights, the Homelessness Reduction Act 2017 and the Domestic Abuse Act 2021, and who offers a strong commitment to the delivery of an excellent Housing Options service .

If you are a confident communicator and skilled at handling difficult conversations and de-escalating conflict or confrontation with people in crisis, this may be the opportunity for you .

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit .

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment .