Housekeeping Team Leader

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Housekeeping Team Leader to oversee a dynamic team at a prestigious location. This role involves ensuring the highest standards of cleanliness and guest satisfaction, while also providing opportunities for team development and engagement. With a focus on leadership and effective communication, you will play a vital role in enhancing the guest experience. The position offers numerous benefits, including career development opportunities and discounts across various brands, making it an attractive choice for those passionate about hospitality.

Benefits

20% discount for family & friends

Potential live-in accommodation

Free gym and leisure facilities

Discounted food onsite

Access to national brand discounts

Qualifications

• Experience leading a team in a similar role is essential.
• Possess or be willing to develop a management or cleaning qualification.

Responsibilities

• Ensure the smooth running of the housekeeping team.
• Prepare rooms for guests' arrivals and maintain high standards.

Skills

Team Leadership

Housekeeping Standards

Communication Skills

Budget Management

Coaching and Development

Education

Management Qualification

Cleaning Qualification (BICS, CIMS, BIFM)

Job description

We have a fantastic opportunity for a Housekeeping Team Leader at Runnymede on Thames.

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications, in addition to in-house training and development (Degrees and Apprenticeship level).
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use).
• Potential live-in accommodation available.
• Free use of gym and leisure facilities.
• Free or 60% discounted food onsite.
• Access to numerous discounts and offers with many national brands and retailers.

What will I be doing?

Working closely with the Housekeeping Manager and other Housekeeping Team leaders, you will be responsible for the smooth running of the housekeeping team. Working with a large, diverse, and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.

With a strong sense of awareness of timings and standards, you will ensure every room is prepared for the guests’ arrival, being an integral part of their perfect customer journey.

What are we looking for?

• An engaging and motivating leader to ensure the team is working at their best.
• An enthusiasm to maintain and look for opportunities to improve housekeeping standards.
• Ability to effectively lead, motivate, and engage your team, even at peak times.
• Able to manage multiple priorities and adapt quickly to changing requirements.
• Willingness to challenge if standards aren’t meeting required levels.
• Ability to make decisions confidently.
• Ability to coach and develop the team to improve performance.
• Able to create a rewarding environment that encourages high team engagement.

What skills do we need?

• Experience of leading a team in a similar role.
• Possess a management or cleaning qualification or willingness to develop to this level (e.g., BICS, CIMS, BIFM).
• The ability to manage costs in line with budgets.
• Ability to create an environment where the team can grow and develop.
• Effective communicator with the ability to clearly articulate ideas.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities, and industries, and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.