Housekeeping Supervisor - Lead Team & Elevate Guest Service

WGC; Heath Charnock; On-site; GBP 38,573,000 - 44,083,000; Full time

Benefits offered by this job

Training budget £10,000/year

Life Insurance

Discounts from retailers

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Doctor and Legal helpline

Counselling/Wellbeing Support

Job summary

WGC is seeking a Housekeeping Supervisor to lead a team at Shrigley Hall Hotel & Spa. You’ll report to the Head Housekeeper, drive daily operations, and focus on guest satisfaction while managing budgets and payroll.

The role includes a formal training budget of up to £10,000 per year, with progression opportunities and a strong commitment to diversity and inclusion. Fixed hours, with a competitive benefits package and a path to growth.

Qualifications

• Experience in housekeeping environment.
• Ability to deliver a consistent level of service in a challenging environment.
• Willingness to progress within the company career plan.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationships with GM, Hotel Team, HSK team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy, COSHH/Manual Handling.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.
• Solve routine challenges that occur on the job.

Skills

Team management

Scheduling

Leadership

Guest service

Education

Experience in housekeeping

Tools

Health & Safety

Job description

WGC is seeking a Housekeeping Supervisor to lead a team at Shrigley Hall Hotel & Spa. You’ll report to the Head Housekeeper, drive daily operations, and focus on guest satisfaction while managing budgets and payroll.

The role includes a formal training budget of up to £10,000 per year, with progression opportunities and a strong commitment to diversity and inclusion. Fixed hours, with a competitive benefits package and a path to growth.