Housekeeping Supervisor - Guest Lodges

Crieff Hydro Hotel and Resort; Crieff; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Live-in accommodation

Exclusive discounts

Team rate hotel stays

Refer a friend bonus

Guest mention rewards

Job summary

Crieff Hydro Family of Hotels is seeking a Self-Catering Supervisor to oversee 57 lodges, uphold 5-star cleanliness and guest presentation, and ensure every detail meets our high standards.

You will inspect lodges before arrivals, coordinate with housekeeping, and coach teams to deliver warm Scottish hospitality; live-in accommodation and staff benefits accompany this role.

Qualifications

• Experience in housekeeping or self-catering/hotel environments.
• Detail-oriented, ensuring 5-star lodge presentation.
• Ability to inspect, approve, and provide feedback to housekeeping teams.
• Proactive, able to meet daily checklists and deadlines.
• Friendly, welcoming attitude for guest interactions.
• Strong organizational and problem-solving skills.

Responsibilities

• Check and approve lodges before guest arrivals.
• Coordinate with the housekeeping team to maintain standards.
• Ensure pristine kitchens, bathrooms and beds.
• Provide feedback to drive consistency across 57 lodges.

Skills

Housekeeping experience

Attention to detail

Inspection & feedback

Proactive

Guest interaction

Organizational skills

Job description

Be part of the Family

We're a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

Be part of the Family

We're a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

Crieff Hydro Hotel

In the heart of Scotland, we're set in a 900 acre estate in stunning Perthshire. A home from home, we've been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities - including a spa, leisure centre, horse-riding centre and our famously exciting Action Glen. There really is something for everyone!

About The Role

At the Crieff Hydro family of hotels, we pride ourselves on offering a variety of accommodation options, including 57 self-catering lodges that provide our guests with the perfect home-away-from-home experience.

As our Self-Catering Supervisor, you'll play a key role in ensuring that each lodge meets our high standards of cleanliness, presentation, and guest satisfaction. You'll be responsible for checking and approving lodges before guest arrivals, coordinating with the housekeeping team, and making sure every last detail is taken care of - from pristine kitchens and bathrooms to perfectly made beds and welcoming touches that leave a lasting impression.

What We Need from You

• Previous experience in housekeeping or accommodation supervision, ideally in self-catering or hotel environments.
• A keen eye for detail, ensuring every lodge is cleaned and presented to a 5-star standard.
• Ability to inspect, approve, and provide feedback to housekeeping teams, ensuring consistency across all 57 lodges.
• A proactive approach, working efficiently to meet daily checklists and deadlines.
• A friendly and welcoming attitude, as you may interact with guests during their stay.
• Strong organizational and problem-solving skills to handle any last-minute changes or guest requests.

What You'll Get From Us

• Live-in Accommodation - On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts - Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus - Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards - Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.