Housekeeping Supervisor - Guest Experience Leader

Champneys Springs; Measham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free parking

Professional Uniform

Training and development opportunities

Shift technology app

Job summary

Champneys Springs is seeking an experienced Housekeeping Supervisor to support the smooth running of our housekeeping department across guest areas and public spaces. This hands-on management role focuses on maintaining the highest cleanliness standards while coaching and developing the team to deliver exceptional service.

You will drive operational excellence, oversee guest room inspections, laundry services, and stock management, and assist with recruitment and onboarding as required.

Qualifications

• Experience in a housekeeping supervisory role is preferred.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent attention to detail and high standards of cleanliness.
• A proactive and hands-on approach.
• Knowledge of health & safety and COSHH procedures.

Responsibilities

• Support the day-to-day operation of the housekeeping department, ensuring standards are consistently exceeded
• Supervise and lead the housekeeping team, driving a culture of excellence and attention to detail
• Inspect guest rooms and public areas to maintain impeccable standards
• Ensure effective laundry operations and guest laundry services
• Actively support and coach team members, identifying training needs and delivering on-the-job training
• Assist with recruitment, onboarding and team performance management
• Deputise for the Head of Housekeeping when required
• Ensure maintenance issues are identified and reported promptly
• Manage stock levels and support cost control within department budgets
• Deliver exceptional guest service at every touchpoint

Skills

Leadership

Attention to detail

Organisation

Communication skills

Health & safety knowledge

Tools

Rota planning software

Job description

Champneys Springs is seeking an experienced Housekeeping Supervisor to support the smooth running of our housekeeping department across guest areas and public spaces. This hands-on management role focuses on maintaining the highest cleanliness standards while coaching and developing the team to deliver exceptional service.

You will drive operational excellence, oversee guest room inspections, laundry services, and stock management, and assist with recruitment and onboarding as required.