Housekeeping Supervisor: Guest Experience Leader

Warner Hotels; Egham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym

60% discount on food onsite

Pension scheme

28 days annual leave

Cycle to Work

Life Assurance

Free Car Parking

Employee Assistance Programme

Discount platform

Aslan rewards

glo w Getters awards

Job summary

Warner Hotels is recruiting a Housekeeping Supervisor for the Runnymede on Thames, part of the Warner Hotels Group. You will lead the housekeeping team to uphold the highest cleanliness and presentation standards while supporting guest satisfaction and smooth operation.

You will act as on-shift leader, coordinate with managers, handle guest queries, and drive efficiency, cost control, and high-quality service across rooms, public areas, and events.

Qualifications

• Experience leading housekeeping teams to maintain high cleanliness and presentation standards.
• Strong guest service focus with ability to handle queries and VIPs professionally.
• Excellent communication and organisational skills for shift handovers and reporting.

Responsibilities

• Act as on-shift leader across the housekeeping department.
• Monitor standards and efficiency in all areas and coordinate with managers.
• Serve as main guest contact during the shift and handle queries professionally.
• Provide support to teams across departments and reallocate resources as needed.
• Monitor upselling opportunities and ensure cash handling accuracy.
• Prepare shift handover reports and escalate urgent matters to leadership.
• Coordinate with event teams to meet requirements and support functions.

Skills

Team leadership

Guest service

Communication

Problem solving

Job description

Warner Hotels is recruiting a Housekeeping Supervisor for the Runnymede on Thames, part of the Warner Hotels Group. You will lead the housekeeping team to uphold the highest cleanliness and presentation standards while supporting guest satisfaction and smooth operation.

You will act as on-shift leader, coordinate with managers, handle guest queries, and drive efficiency, cost control, and high-quality service across rooms, public areas, and events.