Housekeeping Supervisor

Warner Hotels; Egham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym

60% discount on food onsite

Pension scheme

28 days annual leave

Cycle to Work

Life Assurance

Free Car Parking

Employee Assistance Programme

Discount platform

Aslan rewards

glo w Getters awards

Job summary

Warner Hotels is recruiting a Housekeeping Supervisor for the Runnymede on Thames, part of the Warner Hotels Group. You will lead the housekeeping team to uphold the highest cleanliness and presentation standards while supporting guest satisfaction and smooth operation.

You will act as on-shift leader, coordinate with managers, handle guest queries, and drive efficiency, cost control, and high-quality service across rooms, public areas, and events.

Qualifications

• Experience leading housekeeping teams to maintain high cleanliness and presentation standards.
• Strong guest service focus with ability to handle queries and VIPs professionally.
• Excellent communication and organisational skills for shift handovers and reporting.

Responsibilities

• Act as on-shift leader across the housekeeping department.
• Monitor standards and efficiency in all areas and coordinate with managers.
• Serve as main guest contact during the shift and handle queries professionally.
• Provide support to teams across departments and reallocate resources as needed.
• Monitor upselling opportunities and ensure cash handling accuracy.
• Prepare shift handover reports and escalate urgent matters to leadership.
• Coordinate with event teams to meet requirements and support functions.

Skills

Team leadership

Guest service

Communication

Problem solving

Job description

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.

Warner Hotels are recruiting for a Housekeeping Supervisor. In this role, you will lead, motivate, and support the housekeeping team to ensure guest rooms and public areas consistently meet the highest standards of cleanliness, presentation, and hygiene. By maintaining exceptional quality standards and fostering a positive team environment, you will play a key role in enhancing the guest experience, driving customer satisfaction, and supporting the smooth, efficient operation of the property.

The Housekeeping Supervisor has the following responsibilities:

Operational Oversight

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain a visible presence in public areas to support guest satisfaction.

Team Support & Leadership

• Provide support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Lead by example, fostering a positive and collaborative working environment.

Financial & Commercial Awareness

• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while maintaining guest experience standards.

Communication & Reporting

• Conduct thorough shift handovers to ensure continuity.
• Prepare reports on key events, guest feedback, and operational challenges.
• Escalate urgent matters to senior leadership as required.

Emergency Response

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Event & Function Support

• Liaise with organisers and internal teams to ensure event requirements are met.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If yourequireanyassistanceor reasonable adjustments while applying, pleasedon'thesitate to reach out to us at: [e-mail]