Entertainment Supervisor: Lead Events & Guest Experience

Warner Hotels; Egham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free gym and leisure facilities

60% discounted food onsite

Pension scheme

Career development through external &

28 days annual leave

Cycle to Work Scheme

20% discount at Warner breaks

Life Assurance

Free Car Parking onsite

Employee Assistance Programme

Refer a friend scheme

Job summary

Warner Hotels’ Runnymede on Thames in Egham seeks an Entertainment Supervisor to lead entertainment delivery and guest service during shifts. You will oversee operations, coordinate with managers, handle guest queries, and maintain high standards of safety and engagement.

Join a team focused on guest experience, leadership across departments, and strong commercial awareness. The role includes career development, extensive staff benefits, and a supportive environment within the Warner Hotels

Qualifications

• Strong knowledge of live event coordination and technical requirements.
• Ability to adapt quickly and manage priorities in a fast-paced environment.
• Previous experience in entertainment operations or supervisory roles.
• Excellent communication and leadership skills.
• Commercial awareness and understanding of guest experience impact.

Responsibilities

• Act as on-shift leader across the department and monitor standards.
• Coordinate with department managers to resolve issues promptly.
• Serve as the main guest contact during the shift and handle queries.
• Maintain visibility in public areas to support engagement and satisfaction.
• Provide on-shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive approach.
• Ensure adherence to H&S, hygiene standards and company policies.
• Act as person responsible for emergency procedures and first aid.
• Complete incident reports and escalate as needed.
• Monitor upselling opportunities across rooms, F&B, leisure and retail.
• Ensure correct cash handling and billing processes.
• Prepare shift handovers and reports on key events and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams for event requirements.
• Take decisive action during emergencies to minimise disruption.

Skills

Live event coordination

Leadership

Communication skills

Guest experience focus

Commercial awareness

Job description

Warner Hotels’ Runnymede on Thames in Egham seeks an Entertainment Supervisor to lead entertainment delivery and guest service during shifts. You will oversee operations, coordinate with managers, handle guest queries, and maintain high standards of safety and engagement.

Join a team focused on guest experience, leadership across departments, and strong commercial awareness. The role includes career development, extensive staff benefits, and a supportive environment within the Warner Hotels