Housekeeping Supervisor – On-Shift Leader

Berkshire News; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym access

60% discounted food onsite

Pension scheme

28 days annual leave (incl. Bank Hols)

Job summary

Warner Hotels’ Runnymede on Thames near Windsor is recruiting a Housekeeping Supervisor to lead the housekeeping team, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation.

You will work with department managers to resolve issues, handle guest queries and special requests, and maintain a visible presence to support guest satisfaction. This role emphasizes teamwork, service excellence, and cost-conscious operations.

Responsibilities

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain a visible presence in public areas to support guest satisfaction.
• Provide support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Lead by example, fostering a positive and collaborative working environment.
• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while maintaining guest experience standards.
• Conduct thorough shift handovers to ensure continuity.
• Prepare reports on key events, guest feedback, and operational challenges.
• Escalate urgent matters to senior leadership as required.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.
• Liaise with organisers and internal teams to ensure event requirements are met.

Job description

Warner Hotels’ Runnymede on Thames near Windsor is recruiting a Housekeeping Supervisor to lead the housekeeping team, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation.

You will work with department managers to resolve issues, handle guest queries and special requests, and maintain a visible presence to support guest satisfaction. This role emphasizes teamwork, service excellence, and cost-conscious operations.