Entertainment Operations Supervisor

Berkshire News; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free gym & leisure facilities

60% discounted food onsite

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Employee Assistance Programme

Job summary

Warner Hotels is hiring an Entertainment Supervisor to oversee evening entertainment and guest interactions at the Runnymede on Thames. You will lead shift operations, ensure high service standards, and respond to guest requests throughout your shift.

Join a team focused on delivering seamless guest experiences while maintaining safety, billing accuracy, and cost controls across departments. This role demands strong leadership and a proactive, guest-centered approach.

Qualifications

• Strong knowledge of live event coordination and technical requirements.
• Ability to adapt quickly and manage priorities in a fast-paced environment.
• Previous experience in entertainment operations or supervisory roles.
• Excellent communication and leadership skills.
• Commercial awareness and understanding of guest experience impact.

Responsibilities

• Act as on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Serve as main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Provide on-shift support and guidance to teams across all departments.
• Motivate teams and lead by example with a positive, collaborative approach.
• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalate as needed.
• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety

Skills

Live event coordination

Leadership

Communication

Guest experience focus

Problem solving

Technical requirements

Job description

Warner Hotels is hiring an Entertainment Supervisor to oversee evening entertainment and guest interactions at the Runnymede on Thames. You will lead shift operations, ensure high service standards, and respond to guest requests throughout your shift.

Join a team focused on delivering seamless guest experiences while maintaining safety, billing accuracy, and cost controls across departments. This role demands strong leadership and a proactive, guest-centered approach.