Housekeeping Supervisor: Elevate Guest Experience & VIP Prep

Iconic Hotels & Resorts; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Clear career pathways

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Discounts at Iconic Hotels & Resorts

Wagestream access

Free meals on shift

Introduce a Friend bonus

Free laundry and dry cleaning

Birthday half-day off

Team socials and events

Volunteer day

Confidential support services

Northbank Privilege Card

Job summary

Strand Palace, part of Iconic Hotels & Resorts, in central London, invites applications for a Housekeeping Supervisor dedicated to maintaining top-room cleanliness and service standards. You’ll lead a diverse team, drive training, and ensure consistent delivery of exceptional guest experiences across 788 rooms and public areas.

Join a great London team with strong career pathways and family-like culture. The role offers ample learning opportunities and a proactive environment focused on

Qualifications

• Proven hospitality experience in hotel environments.
• Strong organisational and people-management skills.
• Hands-on approach with focus on guest satisfaction.

Responsibilities

• Check rooms after cleaning and ensure standards before release.
• Provide regular feedback and training to room attendants.
• Attend departmental meetings and communicate performance goals clearly.
• Conduct weekly stock counts on floors.
• Oversee room prep for VIP guests and site inspections.
• Assist in delivering training and monitor daily adherence to standards.

Skills

Hospitality experience

Team leadership

Guest service

Training capabilities

Job description

Strand Palace, part of Iconic Hotels & Resorts, in central London, invites applications for a Housekeeping Supervisor dedicated to maintaining top-room cleanliness and service standards. You’ll lead a diverse team, drive training, and ensure consistent delivery of exceptional guest experiences across 788 rooms and public areas.

Join a great London team with strong career pathways and family-like culture. The role offers ample learning opportunities and a proactive environment focused on