Housekeeping Supervisor - Elevate Guest Experience & Training

Strand Palace Hotel; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health cashback plan

50% off food and drinks

Free meals on every shift

Introduce a Friend bonus up to £300

Paid half-day off on your birthday

Volunteer day

Northbank Privilege Card

Job summary

Strand Palace in central London is seeking a dedicated Housekeeping Supervisor who ensures every room meets the highest cleanliness standards and delivers a guest-ready experience. You will lead and train the room attendants, oversee weekly stock counts, and coordinate with management on VIP preparations and inspections while upholding our mission of hospitality excellence.

Your role emphasizes hands-on leadership, team development, and a commitment to maintaining Strand Palace’s renowned guest

Qualifications

• Proven experience in hospitality.
• Strong organisational skills, with experience managing large and diverse teams.
• Approachable, hands‑on, and passionate about guest experience and team development.
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room.
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe.
• Attend departmental meetings and assist in ensuring a clear and consistent communication regarding team performance and goals.
• Execute a weekly stock count on the floors.
• Oversee room preparation for VIP guests and site inspections.
• Assist in delivery of departmental trainings. Ensure team understands the training and monitor if standards are followed on a daily basis.

Skills

Hospitality experience

Team management

Organisational skills

Job description

Strand Palace in central London is seeking a dedicated Housekeeping Supervisor who ensures every room meets the highest cleanliness standards and delivers a guest-ready experience. You will lead and train the room attendants, oversee weekly stock counts, and coordinate with management on VIP preparations and inspections while upholding our mission of hospitality excellence.

Your role emphasizes hands-on leadership, team development, and a commitment to maintaining Strand Palace’s renowned guest