Assistant Executive Housekeeper

Strand Palace Hotel; Greater London; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Career pathways

Health cashback

50% off food & drinks

Discounted room rates

Discounts at Iconic hotels worldwide

Wagestream access

Free meals on shift

Introduce a Friend bonus

Free laundry

Birthday half-day

Team socials

Volunteer day

Confidential support services

Northbank Privilege Card

Job summary

Strand Palace in central London is seeking an Assistant Executive Housekeeper to support the Executive Head Housekeeper in managing the housekeeping team and maintaining the hotel to high standards.

You will assist with daily operations, payroll, and quality checks, ensuring smooth room readiness and guest satisfaction across all areas of the hotel.

Qualifications

• Proven leadership experience in within hospitality.
• Strong organisational skills, with experience managing large and diverse teams.
• Approachable, hands-on, and passionate about guest experience and team development.

Responsibilities

• Monitor flow of rooms throughout the day to ensure sufficient rooms are inspected and ready for check-ins, assisting when necessary.
• Manage the day-to-day operations of the department in the absence of the Executive Head Housekeeper.
• Manage payroll and expenses of the department in line with hotel occupancy.
• Conduct daily spot checks of the rooms and public areas, report any maintenance issues or quality concerns and ensure they are rectified.
• Monitor performance of our all team members, give feedback and keep our agency partners informed for formal further follow-up if needed.
• Identify and analyse operational challenges in the department and deliver solutions for improvement or change.

Skills

Leadership experience

Organisational skills

Guest-focused service

Team development

Job description

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, in the heart of central London! We are looking for an Assistant Executive Housekeeper to support the Executive Head Housekeeper in the overall management of the housekeeping team and ensure all areas of the hotel are maintained to the highest of standards. Help us bring our mission of ‘Serving London Love’ to life.

About Strand Palace

Part of Iconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About Iconic Hotels & Resorts

Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including Iconic Hotels& Resorts
• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

• Monitor flow of rooms throughout the day to ensure sufficient rooms are inspected and ready for check-ins, assisting when necessary
• Manage the day-to-day operations of the department in the absence of the Executive Head Housekeeper
• Manage payroll and expenses of the department in line with hotel occupancy
• Conduct daily spot checks of the rooms and public areas, report any maintenance issues or quality concerns and ensure they are rectified
• Monitor performance of our all team members, give feedback and keep our agency partners informed for formal further follow-up if needed
• Identify and analyse operational challenges in the department and deliver solutions for improvement or change

What We’re Looking For

• Proven leadership experience in within hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands-on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.