Guest Experience Rooms & Maintenance Coordinator

Strand Palace Hotel; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Clear career pathways

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at hotels around the

Instant access to your wages through

Free meals on every shift

Earn up to £300 with our ‘Introduce a

Free laundry and dry cleaning

Birthday half-day off

Regular team socials and parties

Paid volunteering day

24/7 confidential support services

Northbank Privilege Card

Job summary

Strand Palace in central London is seeking a Rooms & Maintenance Coordinator to provide structured, accurate, and timely administrative support for rooms, maintenance and operational coordination. You will help manage room status, permits to work and contractor documentation, and coordinate access for maintenance activities while supporting the Hotel Manager and Engineering Director.

The role focuses on guest experience and efficient hotel operations.

Qualifications

• Proven leadership experience within hospitality.
• Strong organisational skills with experience managing large and diverse teams.
• Approachable, hands-on, and passionate about guest experience and team development.
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Responsibilities

• Prepare and administer permits to work and contractor H&S documentation, escalating any missing or concerning information to the Operations Support Supervisor.
• Support the Operations Support Supervisor with rooms OOO/OOS reporting, room status information, and room allocation changes connected to maintenance works
• Support coordination of room access for PPM, inspections, portable appliance testing, showerhead cleaning, pest control and other planned activity.
• Complete monthly expense reports for the Hotel Manager, General Manager and Director of Engineering, escalating any sensitive or confidential matters to the Operations Support Supervisor.

Skills

Leadership

Organisational skills

Guest experience focus

Team development

Job description

Strand Palace in central London is seeking a Rooms & Maintenance Coordinator to provide structured, accurate, and timely administrative support for rooms, maintenance and operational coordination. You will help manage room status, permits to work and contractor documentation, and coordinate access for maintenance activities while supporting the Hotel Manager and Engineering Director.

The role focuses on guest experience and efficient hotel operations.