Housekeeping Supervisor

TN United Kingdom; Windermere; On-site; GBP 27,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic housekeeping department in a luxury hotel setting. As a Housekeeping Supervisor, you'll lead a dedicated team, ensuring the highest standards of cleanliness and guest satisfaction. This role offers the chance to develop your leadership skills while working in a supportive environment that values teamwork and communication. Enjoy perks like company events, free meals, and relocation assistance. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you!

Benefits

Canteen

Company Events

Company Pension

Discounted or Free Food

Free or Subsidized Travel

On-Site Parking

Qualifications

• Previous experience in a similar establishment preferred.
• Essential housekeeping experience in a 4 or 5-star property.

Responsibilities

• Leads the team in the absence of the Housekeeping Manager.
• Conducts team briefings and staff meetings as needed.
• Monitors and controls departmental spending.

Skills

Teamwork

Communication Skills

Organizational Skills

Flexibility

Ability to Work Under Pressure

Self-Motivation

Education

Housekeeping Experience in 4 or 5-Star Property

First Aid Certification

Fire Warden Certification

Job description

The housekeeping department is a vibrant and dynamic area of our hotel, featuring 30 uniquely styled bedrooms that reflect our personality and luxury. We pride ourselves on our quirks and the inspiring environment we create for our team.

A Housekeeping Supervisor

1. Leads the team in the absence of the Housekeeping Manager.
2. Attends operational meetings when management is unavailable.
3. Conducts team briefings and staff meetings as needed.
4. Performs staff reviews according to schedule.
5. Updates and develops SOPs as required.
6. Creates and manages rotas aligned with budgets.
7. Monitors and controls departmental spending.
8. Prepares and issues orders for cleaning supplies, obtaining purchase order numbers as needed.
9. Releases rooms to reception after completing checks and ensuring no outstanding actions.
10. Coordinates with engineers for equipment repairs.
11. Works with maintenance to schedule planned upkeep.
12. Ensures daily checklists are completed and records are maintained.
13. Participates in the 'Acts of Kindness' for the Love & Laughter Programme.
14. Supports review initiatives by encouraging team members to seek guest reviews and actively improve scores.
15. Ensures outdoor cushions are stored and cleaned regularly.

Qualifications

1. Previous experience in a similar establishment preferred.
2. Essential housekeeping experience in a 4 or 5-star property.
3. Strong teamwork and communication skills.
4. Flexibility to work evenings, weekends, and holidays, with adaptability to rota changes.
5. Ability to collaborate effectively with others.
6. Responsive and efficient in handling requests, maintaining a positive attitude.
7. Ability to work under pressure in a busy environment.
8. Self-motivated and able to work independently.
9. Excellent organizational skills.
10. Goal-oriented with a high motivation level.
11. Committed and adaptable to additional duties as needed.
12. Good health and fitness are essential.
13. Calm and helpful response to urgent issues, prioritizing guest and staff safety.
14. First Aid and Fire Warden certification desirable, or willingness to obtain.

Additional Information

Salary: from £27,560

Average gratuities estimated at around £550 per month, allocated based on development tiers.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Free or subsidized travel
• On-site parking

Relocation assistance may be available. Staff transport is provided free between staff accommodations and the hotel.