Housekeeping Supervisor

Crimson Hotels Group; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Crimson Hotels Group seeks an experienced Housekeeping Supervisor for their Holiday Inn Express London — Heathrow T5. The role involves overseeing housekeeping operations, ensuring guest satisfaction, and maintaining high standards of service. Candidates should possess strong organizational and communication skills, with a commitment to exceptional guest service.

Benefits

Discounted room rates within Crimson Hotels

Employee rewards and recognition scheme

28 days annual leave plus an additional day for your birthday

Access to a Private Health Card Plan

Comprehensive training and development

Complimentary refreshments and meals while on duty

Free on-site parking

Qualifications

• Previous experience in a Housekeeping supervisory role.
• Strong commitment to guest service.
• Good command of the English language.

Responsibilities

• Allocate work duties to team members.
• Perform routine inspections of rooms and service areas.
• Manage stock control and equipment maintenance.

Skills

Attention to detail

Communication

Organizational skills

Flexibility

Job description

Job Description: Housekeeping Supervisor at Holiday Inn Express London — Heathrow T5

Holiday Inn Express London — Heathrow T5 is ideally located close to the M4, M25, and M40, providing easy access from all directions. This Heathrow Terminal 5 hotel is well-positioned for touring Windsor Castle, Henley, Legoland, and Thorpe Park. Twickenham Rugby Stadium, Wembley Stadium, and Wembley Arena are also within easy reach. Additionally, the hotel is a short drive from Brunel University, making it a convenient choice for visiting family or attending university open days.

The hotel offers tastefully furnished bedrooms, with plush duvets and a choice of pillows for a truly restful sleep. Guests start the day with the complimentary Express Start Breakfast and enjoy a variety of dining options including a Guest Lounge and Great Room Restaurant and Bar.

At Crimson Hotels, we value our team members as key to our success. We are passionate about offering limitless opportunities for career progression, personal growth, and a supportive and empowering work environment. We also provide a host of exceptional team member benefits.

We are looking for an experienced and friendly Housekeeping Supervisor who has an exceptional eye for detail and delivers flawless service to join our team.

As a Housekeeping Supervisor, you will play a key role in ensuring efficient housekeeping operations up to hotel brand standards, providing excellent guest experiences, and achieving 100% guest satisfaction.

Your key duties will include:

1. Allocating work duties to team members.
2. Performing routine inspections of rooms, service areas, store rooms, and corridors.
3. Reporting and logging any maintenance defects found in rooms and assigned areas.
4. Managing stock control and the maintenance of equipment efficiently.
5. Assisting in monitoring and controlling housekeeping procedures, including lost and found, key control, security, and emergency procedures.

Personal qualities

Along with previous experience in a Housekeeping supervisory role, you should have a strong commitment to delivering an exceptional level of guest service, a charismatic personality, and good communication and organizational skills. A can-do attitude and flexibility in responding to different guest requests and situations are essential. A good command of the English language is required.

Benefits

• Discounted room rates within Crimson Hotels and across the worldwide IHG brand.
• My Crimson Reward and Recognition scheme (retail discounts, well-being benefits), employee instant rewards, and a £200 Employee of the Month e-voucher.
• 28 days annual leave plus an additional day for your birthday.
• Access to a Private Health Card Plan, providing financial assistance towards healthcare costs.
• Comprehensive training and development tailored to the role.
• Complimentary refreshments and freshly cooked meals while on duty.
• Free on-site parking.

Eligibility

In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain permits prior to application. Evidence of eligibility will be required during the recruitment process.

Crimson Hotels is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.