Housekeeping Supervisor

Accor Hotels; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Supervisor to oversee and train the housekeeping staff, ensuring cleanliness and high standards of service. The ideal candidate will have proven experience in housekeeping and strong leadership skills, contributing to a positive work environment and guest satisfaction.

Qualifications

• Proven experience in housekeeping, with supervisory experience preferred.
• Strong knowledge of cleaning techniques, products, and equipment.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Supervise and train housekeeping staff, assigning tasks and monitoring performance.
• Inspect assigned areas to ensure cleanliness and adherence to standards.
• Resolve staff conflicts and address performance issues professionally.

Skills

Leadership

Communication

Organizational skills

Time-management

Education

High school diploma or equivalent

Associate's or bachelor's degree in hospitality management

Job description

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Supervise and train housekeeping staff, including assigning tasks, providing guidance, and monitoring performance.
• Create and maintain work schedules, ensuring adequate staffing levels to meet operational needs.
• Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment.
• Resolve staff conflicts and address performance issues in a timely and professional manner.
• Motivate and encourage team members to achieve high standards of cleanliness and efficiency.
• Inspect assigned areas to ensure cleanliness and adherence to established standards.
• Monitor and maintain inventory of cleaning supplies and equipment, placing orders as needed.
• Ensure proper use and maintenance of cleaning equipment.
• Address and resolve guestcomplaints regarding housekeeping services.
• Maintain knowledge of and enforce safety and sanitation procedures.
• Maintain accurate records of work performed, inventory, and staff schedules.
• Prepare and submit reports on housekeeping activities and performance.
• Assist in the development and implementation of housekeeping policies and procedures.
• Manage budgets related to housekeeping supplies and equipment.
• Perform regular inspections of rooms and common areas.
• Ensure that customer service is a high priority for all members of the housekeeping staff.
• Respond to customer requests in a timely and professional manner.
• Maintain a professional appearance and demeanor.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in hospitality management or a related field is a plus.
• Proven experience in housekeeping, with supervisory experience preferred.
• Strong knowledge of cleaning techniques, products, and equipment.
• Excellent organizational and time-management skills.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of safety and sanitation regulations.
• Computer literacy.