Housekeeping Supervisor

Thwaites; Knutsford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wage access (Stream)

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Maternity/Paternity pay

Apprenticeships available

Life assurance

Training programmes

Engaging & supportive work environment

Job summary

Thwaites is seeking an approachable Housekeeping Supervisor to lead a busy team and ensure guests enjoy immaculate rooms and memorable stays. This role involves mentoring staff, responding to guest feedback, and maintaining high standards across all duties.

You will thrive in a fast-paced environment, stay calm under pressure, and contribute to the Hotel Product Plan. 6 months fixed-term contract with career progression opportunities and several staff benefits.

Qualifications

• Experience leading housekeeping teams and delivering high standards.
• Strong attention to detail and cleanliness.
• Ability to communicate effectively with guests and colleagues at all levels.
• Calm and proactive under pressure; able to adapt to unexpected situations.

Responsibilities

• Mentor your team to ensure they provide the highest standards and attention to detail at all times.
• Respond to guest comments and issues in a professional manner and rectify problems quickly.
• Ensure your team complete their work within set time frames.
• Clean bedrooms to required standards.
• Ensure hotel procedures are followed by the team.

Skills

Mentor team

Attention to detail

Communication

Calm under pressure

Job description

We’re looking for an approachable and enthusiastic Housekeeping Supervisor

You will lead a busy, vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.

Your day to day;

• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring your team are completing their work within a set time frame
• Cleaning of bedrooms to required standards
• Ensuring hotel procedures are followed by your entire team

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests, you will need to have a keen eye for detail and enjoy meeting targets.

You will be comfortable communicating on all levels and will need to contribute towards the Hotel Product Plan.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about delivering meticulous and can motivate others to do the then this could be the role for you.

This is a 6 month fixed term contract.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment