Housekeeping Supervisor

Aimbridge; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Staff discounts on food & beverage

Access to hotel gym facilities

Paid breaks

Minimum 30 days holiday

Training and leadership development

Employee assistance programme

Free staff parking

Career and lifestyle breaks

Job summary

Aimbridge Hospitality is seeking a Housekeeping Supervisor in Birmingham to lead the housekeeping team and support hotel management. You will coordinate with reception and reservations to ensure daily operations run smoothly and standards of cleanliness are consistently maintained.

You will drive staff development, monitor guest areas, and maintain a first-class guest experience in line with our brand standards. This role offers opportunities within a global hospitality group.

Qualifications

• Attention to detail to ensure rooms and common areas are clean and well-maintained.
• Experience in training and developing the team to provide excellent guest service.
• Ability to manage time effectively to clean rooms within the allotted timeframe.
• Excellent communication with other hotel staff and guests.
• Passion for delivering an exceptional guest experience aligned with brand standards.

Responsibilities

• Lead the housekeeping team under the Housekeeping Manager and support hotel management.
• Coordinate with reception and reservations to meet daily operational needs.
• Ensure high standards of cleanliness throughout the hotel.
• Support staffing and skill development within the team.

Skills

Attention to detail

Management skills

Time management

Communication skills

Guest experience passion

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Minimum of 30 days holiday
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking whilst working

A day in the life of…

As Housekeeping Supervisor you will work closely with the Housekeeping Manager by leading the housekeeping team and being a key member of the Hotel’s Management team. You will display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. You’ll co-ordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Management skills: You’ll play a key part in training and developing the team to ensure that they have the necessary skills and knowledge to provide excellent guest service. This includes providing regular feedback and coaching to staff members.
• Time management skills: in this busy role, you must be able to manage your time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’