Housekeeping Supervisor

Harri; Falmouth; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Spa membership

Discounts on stays

Love to Shop vouchers

Cycle to work

Annual event

Friends & Family rates

Job summary

Budock Vean Hotel in Cornwall seeks an experienced Head of Housekeeping to lead and develop a dedicated team, ensuring immaculate rooms and public areas while delivering exceptional guest service.

You will maintain high cleanliness standards, manage stock and liaise with other departments to coordinate smooth operations, all within a luxury hospitality environment.

Qualifications

• Experience managing high end hotel housekeeping.
• Calm, can-do attitude under pressure.
• Excellent communicator with departments and guests.

Responsibilities

• Ensure guests receive warm welcome and highest hospitality standards.
• Minimise complaints and handle them professionally per policies.
• Maintain cleanliness standards across Rooms and Public Areas.
• Inspect rooms prior to arrival and meet guest-specific requirements.
• Oversee laundering of all linen and uniforms.
• Supervise team and enforce hotel policies.
• Manage stock control with HHK and report maintenance faults.
• Follow health and safety regulations and fire procedures.

Skills

Housekeeping management

Leadership

Communication

Attention to detail

Job description

Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

Must be a car owner/driver

Key Attributes

• Experience of managing high end hotel housekeeping departments
• Has a calm, can do attitude even in high pressured situations
• Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
• Experience in team leadership, development and motivation.
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards Clear Communication

Role & Responsibilities

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To ensure the highest standards of cleanliness throughout the Rooms and Public Areas are met at all times
• To work with the HHK to inspect all rooms prior to arrival and to ensure all guest specific requirements are met
• To work with the HHK to oversee the laundering of all bed linen, towels, restaurant linen and uniforms
• To supervise the team in accordance with our policies
• To ensure stock control with the HHK
• To follow all hotel policies as outlined in your training manual:
• To clean the hotel bedrooms and corridors and maintain our high standard
• To keep all cupboards neat and presentable at all times
• All cleaning materials to be used to the HHK’s specification
• To report any maintenance faults
• Follow the lost property procedure
• To observe and comply with cleaning rotas, health and safety regulations
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• To ensure a good working relationship with all other departments and communicate information throughout the hotel
• All other duties as required