Housekeeping Supervisor

Recruit Genie; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Edgbaston Park Hotel and Conference Centre is seeking a Housekeeping Supervisor to lead a team on a fixed-term basis, ensuring bedrooms and public areas meet the highest cleanliness and presentation standards.

You will prepare rotas, supervise staff, conduct daily room inspections and respond to guest requests, keeping accurate records of attendance and payroll. A commitment to hospitality and team collaboration is essential.

Qualifications

• Previous experience as housekeeping supervisor in a hotel environment.
• Excellent interpersonal and supervisory skills.
• Passion for hospitality and guest-centered service.

Responsibilities

• Prepare daily worksheets for the housekeeping team in line with the rota, ensuring rooms are correctly allocated and prioritised as needed.
• Supervise Housekeeping Assistants, Public Area Cleaners, and Linen Porters, maintaining high standards.
• Conduct daily inspections of guestrooms to ensure cleanliness and address issues promptly.
• Respond to guest requests and special requirements to consistently exceed expectations.
• Maintain accurate records of rotas, payroll, overtime, absences and holidays.
• Monitor staffing levels to ensure the team is adequately resourced.

Skills

Supervisory skills

Interpersonal skills

Hospitality experience

Job description

We’re proud to be a certifiedB Corp– one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we’re part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we’d love to hear from you.

We are seeking a Housekeeping Supervisor to play a key role in leading a team of professional housekeeping staff on a fixed-term basis. You will ensure that our guest bedrooms and public areas are maintained to the highest standards of cleanliness and presentation.

What you’ll be doing

• Prepare daily worksheets for the housekeeping team in line with the rota, ensuring rooms are correctly allocated and prioritised as needed.
• Supervise Housekeeping Assistants, Public Area Cleaners, and Linen Porters, taking proactive action to maintain the hotel’s high standards.
• Conduct daily inspections of guestrooms to ensure cleanliness, check furnishings and equipment, and address any issues promptly.
• Respond to guest requests and special requirements to consistently exceed expectations.
• Assist in maintaining accurate records of rotas, payroll, overtime, extra payments, absences, and holidays.
• Monitor staffing levels daily and weekly to ensure the team is adequately resourced.
• Ensure all vacant and occupied rooms meet the hotel’s standards of presentation and cleanliness.

About you

You will have previous experience as a housekeeping supervisor, ideally within a hotel environment. Excellent interpersonal and supervisory skills are essential, along with the ability to build effective, collaborative relationships across all levels of staff. Most importantly, you will have a passion for hospitality and a commitment to putting the guest at the heart of everything you do.

Join our friendly hotel team and contribute to delivering an exceptional experience for every guest.

The Hotel reserves the right to close the vacancy early, should suitable applicants be found.

Edgbaston Park Hotel and Conference Centre is committed to being an equal opportunities employer and applicants will be shortlisted and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [e-mail] call the People & Culture Team on0121 414 8927.