Housekeeping Manager

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a Housekeeping Manager for their luxury property in Manchester. The ideal candidate will lead the housekeeping team, ensuring exceptional service and operational efficiency. With a focus on guest satisfaction and quality assurance, this role offers the opportunity to thrive in a vibrant hospitality environment.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop your talent

Qualifications

• Minimum two years of relevant experience in a luxury hotel or comparable environment.
• Excellent English, verbal and written communication skills.
• Must possess outstanding guest service skills.

Responsibilities

• Supervise and motivate the housekeeping team for high-quality service.
• Ensure daily housekeeping operations run smoothly.
• Maintain high cleanliness and hygiene standards.

Skills

Attention to detail

Guest service skills

Communication skills

Team player

Education

Degree in Hospitality Management

Tools

Hotel PMS System

Microsoft Office

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Key Responsibilities:

1. Team Leadership & Management

• Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.
• Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
• Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.

2. Operational Management

• Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
• Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
• Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.

3. Guest Satisfaction & Quality Assurance

• Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
• Handle guest requests, complaints, and feedback professionally and efficiently.
• Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.

4. Budget & Cost Control

• Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.
• Monitor labor costs and optimize staff scheduling based on occupancy levels.
• Identify cost-saving opportunities while maintaining service excellence.

5. Compliance & Safety

• Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.
• Implement eco-friendly and sustainable housekeeping practices in line with resort policies.
• Train staff on emergency procedures and workplace safety measures.

Qualifications

Knowledge, Skills and Ability:

• Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
• Ability to perform assigned duties with attention to detail, speed and accuracy
• Excellent written and oral communication skills
• Must possess outstanding guest service skills
• Must be guest-oriented, enthusiastic with a vibrant personality
• Must have “hands on” approach
• Must maintain composure at all times and work objectivity in stressful, high-pressure situations
• Ability to approach all encounters with guests and employees in a professional manner
• Ability to answer all general inquiries in the Hotel and F & B outlet
• Must be a good listener and be able to follow instructions
• Must be able to utilize all available resources to meet guest needs
• Must be a good team player

Education - Experience:

• Excellent English, verbal and written communication skills
• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
• Degree in Hospitality Management a plus
• Prior experience in Union Environment highly preferred

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding