Hostel Manager

SmartRental Group; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

SmartRental Group is seeking a dynamic Operations Manager to oversee daily operations across various departments in hospitality. The role involves enhancing guest experiences, managing staff, and ensuring compliance with industry standards. Ideal candidates will have at least 2 years of management experience, a degree in Hospitality or Business, and a strong focus on service excellence.

Benefits

Opportunities for professional growth

Discounts on accommodations and events

Qualifications

• At least 2 years of management experience in hospitality.
• Knowledge of PMS systems.
• Fluent in English; additional languages valued.

Responsibilities

• Oversee daily operations across departments including Front Office and Housekeeping.
• Handle guest interactions and resolve complaints.
• Recruit, train, and mentor staff.
• Assist in budgeting and monitor KPIs.

Skills

Management experience

Guest service

Team leadership

Financial management

Knowledge of PMS

F&B experience

Fluency in English

Education

Bachelor’s degree in Hospitality Management

Business degree

Job description

Join our SmartRental team!

SmartRental Group is a young, dynamic company dedicated to the operation and management of properties in the tourism and catering sector.

Our vision is to be the European leader in the market, offering diverse solutions tailored to all accommodation needs.

With over 10 years of experience, our activities include managing hotels, apartments, hostels, student residences, and luxury residences for the elderly.

Our portfolio features brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various segments in the Living and Hospitality sectors.

What will you do?

Operational Management:

• Oversee daily operations across departments including Front Office, Housekeeping, Guest Services, F&B, and Maintenance.
• Ensure smooth check-in, check-out, and billing processes for all guests.
• Manage scheduling, staffing, and workflow to maintain high service standards.
• Coordinate with Maintenance to ensure all areas are well-maintained and safe.

Guest Experience:

• Handle guest interactions professionally, focusing on personalized service.
• Resolve guest complaints promptly to maintain satisfaction.
• Monitor feedback and implement improvements.
• Develop strategies to enhance experiences, especially for long-term residents.

Team Leadership & Development:

• Recruit, train, and mentor staff, fostering a culture of excellence.
• Conduct performance evaluations and coaching.
• Encourage cross-departmental training and teamwork.

Financial Management:

• Assist in budgeting, focusing on cost control and revenue growth.
• Monitor KPIs like occupancy, ADR, and RevPAR, and strategize accordingly.
• Manage inventory to optimize costs without sacrificing quality.

Compliance & Quality Assurance:

• Ensure operations comply with policies, regulations, and standards.
• Conduct inspections and ensure safety and cleanliness.
• Stay updated on health, safety, and emergency procedures.
• Implement SOPs for consistent service quality.

Technology & Systems Management:

• Oversee PMS and other systems, ensuring proper use and data accuracy.
• Stay informed about industry tech trends to improve efficiency.

Collaboration & Communication:

• Coordinate with other departments and participate in management meetings.
• Maintain relationships with vendors and service providers.

What do we look for?

• At least 2 years of management experience in hospitality, such as hostels or aparthotels.
• Knowledge of PMS.
• F&B experience is a plus.
• Bachelor’s degree in Hospitality Management, Business, or related fields preferred.
• Fluent in English; additional languages are valued.

What do we offer?

• Opportunities for professional growth within an expanding company.
• Discounts on accommodations, restaurants, and events, plus benefits across sectors via our Corporate Benefits platform.