Housekeeping Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Housekeeping Manager to lead their housekeeping team. This role involves managing day-to-day operations, ensuring the highest standards of cleanliness and guest service. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and effective communication skills. Join a forward-thinking company that values employee well-being and offers numerous benefits, including discounts and wellness programs. If you're passionate about delivering exceptional guest service, this is the perfect opportunity for you.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care and legal advice

Cycle to work scheme

Wellbeing support and resources

Team recognition and free meals

Free parking

Qualifications

• Experience in hotel housekeeping management or supervisory roles.
• Strong leadership skills with the ability to motivate a team.

Responsibilities

• Manage and oversee the housekeeping team and operations.
• Ensure cleanliness and hygiene of guest rooms and public areas.

Skills

Hotel Housekeeping Management

Leadership and Team Management

Organizational Skills

Effective Communication

Cleaning Techniques Knowledge

Inventory Management

Job description

We are seeking an experienced and dynamic Hotel Housekeeping Manager to lead our housekeeping team and maintain the high standards of cleanliness and guest service in our hotel.

As the Hotel Housekeeping Manager, you will be responsible for managing the day-to-day operations of the housekeeping department, including supervising the housekeeping team, managing schedules, conducting training, and ensuring that all guest rooms and public areas are cleaned to the highest standards.

Key Responsibilities:

1. Manage and oversee the housekeeping team, including conducting performance evaluations, providing coaching and feedback, and overseeing training and development.
2. Ensure that all guest rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness and hygiene.
3. Develop and implement housekeeping policies and procedures to ensure consistency and quality of service.
4. Manage schedules, assign tasks, and ensure that all housekeeping duties are completed on time and to a high standard.
5. Monitor and control housekeeping expenses, including labor and supply costs.
6. Maintain inventory of housekeeping supplies and equipment and order replacements as needed.
7. Respond promptly to guest requests and complaints and take appropriate action to resolve issues.

Benefits include:

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme (T&Cs apply).
• Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, free legal & money advice, counseling sessions.
• Cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, and health advice.
• Wellbeing podcasts, TV, breathing exercises, and a 24/7 support line.
• Team recognition, free meals on duty, and free parking.

Ideal Candidate:

• Experience in hotel housekeeping management or supervisory roles.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent organizational skills and attention to detail.
• Effective communication skills with guests, team members, and management.
• Knowledge of cleaning techniques and standards.
• Familiarity with inventory management and budgeting.
• Flexible working hours, including evenings, weekends, and holidays.

If you are passionate and experienced in hotel housekeeping management with a proven record of delivering exceptional guest service, we want to hear from you. Apply now to join our team and help us uphold the highest standards of cleanliness and service.

About the Hotel

The Holiday Inn London - Sutton Hotel is centrally located in Sutton, close to shops, restaurants, Sutton train station, and with quick access to London. Gatwick and Heathrow airports are within 45 minutes' drive, and on-site parking is available.

The hotel features eight versatile event spaces, ideal for meetings and receptions up to 180 guests. Business travelers benefit from proximity to corporate headquarters and a Business Centre with printing facilities. Nearby attractions include Epsom Downs, Chessington World of Adventures, Hampton Court Palace, and Wimbledon.

About Us

LGH Hotels Management offers a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join our dynamic team and shape the future of hospitality in the UK.