Assistant Housekeeping Manager

InterContinental Hotels Group; London; On-site; GBP 40,000 - 60,000; Full time

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

As Assistant Housekeeping Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Assistant Housekeeping Manager, I will assume responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of my department: both in rooms and in public areas.
• Assist on ensuring processes are constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Assist and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
• Assist to lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
• Support to provide an exceptional guest experience. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Assist my department in complying with all legal, statutory and financial requirements.

Review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.

Qualifications

To execute the position of Assistant Housekeeping Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a High School Diploma or equivalent plus two years housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience. Minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role, preferred.
• Technical skills include Advanced MS Office and various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel policies regarding reservations, discounts, and detailed procedures in handling local and overseas room bookings.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for an Assistant Housekeeping Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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