Housekeeping Manager

ISS; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

ISS is seeking a Cleaning Team Leader to oversee housekeeping operations in a fast-paced office environment in London. The role involves leading a team, managing schedules, and ensuring high cleaning standards while maintaining health and safety compliance. Ideal candidates will have significant operational cleaning experience and previous management responsibilities, along with excellent attention to detail and adaptability in a dynamic setting.

Qualifications

• Substantial operational cleaning experience and knowledge of COSHH.
• Previous management or supervisory experience within a cleaning operation.
• Must have worked in a busy office / fast-paced environment.

Responsibilities

• Lead the cleaning team and manage housekeeping services.
• Prepare cleaning schedules and manage staff rotas.
• Ensure compliance with Health and Safety requirements.

Skills

Operational cleaning experience

Time management

Attention to detail

Adaptability

Tools

Microsoft Office

Job description

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You will take full ownership of your key responsibilities and manage the day and evening team ensuring innovation and proactivity in finding solutions.

You will develop and maintain excellent stakeholder relationships to ensure the service delivered meets their expectations and is monitored through quality audits.

Key Responsibilities

• Lead the cleaning team and undertake day to day leadership and delivery of housekeeping services supporting operational delivery at our client office
• Prepare cleaning schedules and allocation of tasks, managing staff rotas, as well as managing holidays and sickness
• Work as a team member fulfilling the duties assigned by the Key Account Manager under their guidance and deputising where necessary
• Manage periodic schedules to prepare for specialist cleans etc
• Manage the cleaning equipment, consumables and materials and reporting of any repairs required to the management team
• Oversee the stock take and ordering of all consumables and materials in line with agreed budgets
• Responsible for training, regular inspections of all areas to ensure a high quality of cleaning standards are maintained, continuously review and introduce cleaning best practice
• Take responsibility and ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, toolbox talks etc

Professional and Personal Competencies/Qualifications

• Substantial operational cleaning experience and knowledge of COSHH
• Previous management or supervisory experience within a cleaning operation
• Must have worked in a busy office / fast paced environment
• Ability to remain calm under pressure.
• Excellent timekeeping and excellent attention to detail
• Highly flexible and able to adapt in an ever-changing environment
• PC Literate with competency in Microsoft Office applications

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.