Housekeeping Floor Supervisor (Maternity Cover)

Rosewood London; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday incl Bank Holidays

Pension scheme

12 complimentary room nights & F&B 할인

Job summary

Rosewood London is seeking a Housekeeping Floor Supervisor (Maternity Cover) to lead a team of associates on the allocated floor, ensuring guest rooms and suites are prepared to Rosewood standards.

The role requires strong leadership, attention to detail, and a proactive approach to managing tasks and delivering guest service. This is a maternity cover position based at Rosewood London, with emphasis on maintaining high-quality housekeeping operations.

Qualifications

• Experience leading small teams to deliver high service standards.
• Strong attention to detail and quality control.
• Excellent guest service mindset and proactivity.

Responsibilities

• Oversee cleanliness and maintenance of ~50 rooms per shift.
• Lead housekeepers and floor porters to deliver refined service.
• Ensure guest rooms, floors and public areas meet Rosewood standards.
• Utilise internal devices to allocate and prioritise tasks.

Skills

Leadership

Attention to detail

Guest service

Organisational skills

Job description

We are currently looking for a Housekeeping Floor Supervisor (Maternity Cover) to join our team of Housekeeping associates at Rosewood London. The Housekeeping Floor Supervisors are entrusted with leading a team of associates on their allocated floor to ensure all guest rooms and suites are prepared in line with Rosewood standards.

Key expectations of this role are

• Overseeing the cleanliness and maintenance of approximately 50 rooms per shift efficiently.
• Effectively leading the team of housekeepers and floor porters to deliver an engaging, refined and intuitive service.
• Ensuring all guest rooms, guest floors, public areas, fire exits, stairways, service areas and service rooms are maintained to the hotel’s standards.
• Utilising the internal communication device to allocate and prioritise tasks of your team.

Profile

• Paying close attention to detail by not comprising on quality standards.
• Having a passion for guest service and taking ownership of the guest and associate experience.
• Possessing a good understanding of how to lead small teams effectively.
• Being organised and proactive in managing and completing tasks.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• 28 days paid holidays per annum including Bank Holidays, increasing to up 35 over time
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide