Housekeeping Executive: Guest Experience Lead

RC HOTELS (PTE.) LTD.; Lee-on-the-Solent; On-site; GBP 23,000 - 35,000; Full time

Job summary

Accor is hiring a Housekeeping Executive in Singapore to lead daily room cleaning operations and manage a team of attendants and shift leaders. You will ensure rooms meet brand standards, coordinate with Engineering for maintenance, and drive guest satisfaction through Heartist-based service and proactive supervision.

The role emphasizes training, leadership, and adherence to safety and confidentiality while developing the team and delivering consistent housekeeping quality in a busy hotel

Qualifications

• 2 years minimum in housekeeping role
• 1 year minimum as Team Leader
• Experience with PMS (Opera, E-Housekeeping)
• Trainer or on-job trainer preferred
• Strong supervisory and leadership skills

Responsibilities

• Inspect and maintain rooms, corridors and service areas daily to ensure brand cleanliness and appearance meets standards
• Schedule colleagues for work assignments and manage labor cost based on hours/room quota
• Lead a housekeeping shift and provide personalized in-room guest service as needed
• Coordinate with Front Office and Coordinators for room releases and VIP preparation
• Ensure safety and confidentiality and develop team through training and coaching

Skills

Team leadership

Interpersonal skills

Training & coaching

PMS knowledge

Problem solving

Attention to detail

Independent work

Education

Certificate or Diploma in Hospitality

Tools

Opera PMS

E-Housekeeping

Job description

Accor is hiring a Housekeeping Executive in Singapore to lead daily room cleaning operations and manage a team of attendants and shift leaders. You will ensure rooms meet brand standards, coordinate with Engineering for maintenance, and drive guest satisfaction through Heartist-based service and proactive supervision.

The role emphasizes training, leadership, and adherence to safety and confidentiality while developing the team and delivering consistent housekeeping quality in a busy hotel