Housekeeping Brand Support Manager

Village Hotels - Central Team; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading hotel chain is seeking a Group Housekeeping Support Manager to ensure high cleaning standards across their hotels in the UK. This hybrid role involves significant travel, with required stays in various locations. The ideal candidate will have experience as a Housekeeping Manager, strong attention to detail, and the ability to mentor teams. Enjoy benefits like discounted stays and personal development programs as part of a vibrant and fun organization.

Benefits

Complimentary Health and Wellness Membership

Friends & Family rates

50% off Food and Drink

Birthday Off Guaranteed

Access to Rising Stars and Talent Academy

Mental Health support options

Electric car salary sacrifice scheme

Qualifications

• Successful experience as a Housekeeping Manager with proven KPIs.
• Ability to travel across England, Scotland, and Wales, averaging 2 nights away each week.
• Experience in managing linen stock and ensuring compliance.
• Proven ability to mentor and support teams effectively.

Responsibilities

• Drive excellence in housekeeping throughout the UK.
• Support hotel teams with respect and humility.
• Ensure brand standards are upheld during openings and refurbishments.

Skills

Housekeeping Management

Attention to Detail

Mentoring

Travel Readiness

Job description

Location - National Remote with travel required.

Hybrid Role.

How clean is your house... or indeed, our hotels? If the answer is "immaculate," then we have the perfect role for you. At Village Hotel Club, our Housekeeping teams are the secret sauce to our success. They play a critical role in making sure our guests are wowed from the moment they step into one of our fabulous bedrooms. For us, cleanliness is key, and we’re looking for a Group Housekeeping Support Manager who leaves no pillow unturned, no drawer unchecked, and no bed creased—across the entire estate!

Work, Grow, Play! Here at Village Hotel Club, we are all about embracing personality, individualism, and fun. Forget stuffy hotels built around formality and pomp. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth (and more opening soon!), we rely on you to drive the standards that put us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary Health and Wellness Membership for you and a plus one.

Village Stays from £35 and Friends & Family rates from £49.

50% off Food and Drink and 30% off Starbucks on or off shift.

Birthday Off Guaranteed – because you deserve a day for you!

Great Development : Access to our Rising Stars and Talent Academy programmes.

Well-being First : Mental Health first aiders, up to 2 mental health days annually, and Wagestream for financial support.

Electric car salary sacrifice scheme , Life Insurance, and enhanced parental pay.

• T&Cs apply

What we need from you…

This isn't just a job; it’s a mission to drive excellence across the UK. To be successful, you’ll need :

Housekeeping Expertise : You’ve been a successful Housekeeping Manager and have the KPI results to prove it.

The Travel Bug : You’ll be a road warrior, travelling across England, Scotland, and Wales, averaging 2 nights away each week .

Linen & Labor Mastermind : You understand the "business" of housekeeping, from managing linen stock to ensuring payroll / BM compliance.

A "Sleeves Up" Attitude : This is no office job! You’ll be on the floor, getting stuck in, and showing the teams how it’s done.

The Mentor Touch : You’ll support the Housekeeping Manager inductions, group training, and support "focus hotels" to turn their performance around.

Opening & Refurb Experience : You know how to set a floor up for success from day one.

Spot the Difference Enthusiast : You see what others miss and you’re obsessed with brand SOPs.

The Role

Reporting to the Director of Rooms Operations, you will be the guardian of our brand standards. You’ll support our property-level teams with humility and respect, helping them navigate complex team dynamics and driving the "Village Way." Whether it's a new hotel opening or a major refurbishment, you are the person who ensures we are "ready for play."

Come and be part of something new & something special - Work, Grow & Play the Village Way!