Housekeeping Assistant

The Grand Hotel Birmingham Limited; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff meals

Stay discounts at Grand Hotel

Friends & family rate

Discounts on food & drinks

28 days holiday

Wagestream access

Birthday day off

Career development & apprenticeships

Job summary

The Grand Hotel Birmingham Limited is looking for Housekeeping Assistants to ensure our rooms are prepared to a Grand Standard for every guest arrival. You will maintain immaculate bedrooms, bathrooms and corridors, and be responsible for an allocated section with high presentation standards.

We offer varied shifts up to 35 hours per week, with typical patterns 09:00-17:30 on weekdays and 10:00-18:00 at weekends.

Qualifications

• Previous experience in hotels is preferred.
• Ability to maintain Grand Standard of cleanliness.

Responsibilities

• Service guest bedrooms to The Grand Housekeeping standard.
• Be accountable for an allocated section of bedrooms.
• Be flexible to jump into any role within the housekeeping department.
• Contribute to creating a warm and welcoming environment for guests and colleagues.
• Create Memorable Guest Experiences.

Skills

Housekeeping

Flexibility

Guest service

Teamwork

Job description

Have you the care and attention to detail to prepare our beautiful rooms to a Grand Standard?

Our Housekeeping Assistants work within the “heart of the house” making sure the rooms are ready for guests when they arrive and the hotel is looking its best. The guest journey is paramount, so you'll help to deliver a fantastic experience for our guests, time and time again, by achieving Grand standards.

We have a variety of shifts available each week - up to including 35 hours per week
Usually working shift patterns from 09:00-17.30pm weekdays 10:00am-18.00pm at weekends

What the role involves:

• To service guest bedrooms to The Grand Housekeeping standard, presenting immaculate beds, sparkling bathrooms and inviting corridors.


• To be accountable for an allocated section of bedrooms ensuring a high standard of cleanliness & presentation is second nature.


• Be flexible to jump into any role within the housekeeping department when required


• Contribute to creating a warm and welcoming environment for our guests and colleagues.


• Creating Memorable Guest Experiences.

Previous experience in Hotels - and of a similar high quality standard - is preferred.

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.80 per hour


• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family


• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location


• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.


• Earn extra cash through our employee referral scheme.


• Free, freshly cooked meals from our chefs, available twice a day across service periods


• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/6 health and wellbeing support, including free counselling.


• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!


• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.


• Inclusive multifaith prayer room accessible any time for all team members


• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.


• Take advantage of career development opportunities and apprenticeship programmes


• Regular team appreciation events and monthly recognition programmes


• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes


• 28 days holiday each year (increasing annually up to 33 days)


• Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.