Housekeeper (Bank)

Anchor Hanover Group; East Midlands; On-site; GBP 12,000 - 17,000; Full time

Job summary

Anchor Hanover Group is seeking a cleaning-focused role to ensure communal areas and residents’ environments are clean, safe and welcoming. You will follow safety procedures, manage cleaning tasks, and support vulnerable residents with respectful, confidential service.

The role emphasizes teamwork, reliability, and strong interpersonal skills to interact with residents and colleagues while maintaining high hygiene standards in line with COSHH and data protection requirements.

Qualifications

• Customer service NVQ2 or equivalent preferred.
• Experience with cleaning products safely.
• Knowledge of cleaning procedures and equipment such as carpet cleaners.
• Understanding data protection and confidentiality and safeguarding of vulnerable adults.
• COSHH health and safety knowledge.

Responsibilities

• Ensure location is clean, pleasant and safe for customers in home or communal areas.
• Follow instructions and health and safety procedures for cleaning products.
• Maintain cleaning routines and ensure equipment used correctly (e.g., carpet cleaners).

Skills

Time management

Interpersonal skills

Team collaboration

Prioritisation

Education

NVQ Level 2

Tools

Carpet cleaners

Job description

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is 'respect', therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.