Housekeeper (Bank)

Anchor Hanover Group; Hasland; A distancia; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

Anchor Hanover Group is seeking a dedicated cleaner to ensure our locations are clean, safe, and welcoming for residents and visitors. You will follow health & safety procedures, use cleaning products responsibly, and operate equipment such as carpet cleaners where needed.

We value individuals who are well organized, empathetic, and able to work both independently and as part of a team, balancing customer needs with priority tasks.

Formación

• NVQ2 in cleaning or customer service is required.
• Experience with cleaning products and safe handling.
• Familiarity with cleaning procedures and equipment.
• Understanding of data protection and safeguarding of vulnerable adults.
• COSHH knowledge and health & safety in the workplace.

Responsabilidades

• Ensure the location is clean, pleasant and safe for customers.
• Ensure cleaning products are used effectively with safety procedures followed.
• Apply knowledge of cleaning procedures including equipment like carpet cleaners.

Conocimientos

Customer service

Safe use of cleaning products

Cleaning procedures & equipment

Data protection & confidentiality

COSHH awareness

Time management

Teamwork & empathy

Educación

NVQ2 in Cleaning/Customer service

Descripción del empleo

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.